Holiday Inn & Suites Grande Prairie-Conference is seeking a Part- Time Front Desk Agent. Reporting to the Front Office Manager, the Front Desk Agent is responsible for the daily front desk operations.
Responsibilities include but not limited to:
- Demonstrate a positive and proactive attitude and be committed to providing exceptional guest care through use of initiative and empowered decision
- Check in/check out guests in a friendly and professional manner ensuring accuracy of all information/billing
- Greet customers immediately with a friendly and sincere welcome.
- Verify and imprint credit cards for authorization using electronic acceptance methods.
- Handle cash, make change and balance an assigned house bank.
- Post charges to guest rooms and house accounts using the computer.
- Promptly answer the telephone using positive and clear communication.
- Carry out all Guest Services and cashiering duties achieving accuracy and logical work sequence
- Handle guest complaints, conducting thorough research to develop the most effective solutions and negotiate results.
- Be skilled in the taking of reservations and understand and apply yield management principles and selling techniques in order to maximize on Revenue Per Available Room and contribute to achieving or exceeding the department goals
- Liaise with Housekeeping and Maintenance regarding the availability of rooms in order to contribute to the smooth running of the property and the satisfaction of our guests
- Be alert to/respond to guest needs ensuring special requests are dealt with or channeled through to the appropriate department with documentation and follow up as required in order to contribute to the development of customer
The successful candidate will possess the following qualifications:
- A minimum of 1 year of hotel front desk experience (branded hotel preferred)
- Strong communication skills, including the ability to present insight and actionable recommendations in a concise and confident manner
- Strong organizational and follow up skills
- Strong leadership skills
- Proficient in Microsoft Office
Holloway Lodging Corporation, an equal opportunity employer, is one of Canada’s largest lodging companies and our goal is to be one of North America's top-performing lodging companies. Holloway hotels operate under internationally recognized brands such as Travelodge®, Super 8®, Holiday Inn®, Hilton®, Best Western® and Days Inn®.
Thank you for your interest in Holloway Lodging Corporation. Only those who are selected for an interview will be contacted.
Pay: From $16.50 per hour
Benefits:
- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- On-site gym
- On-site parking
- Store discount
- Vision care
Application question(s):
- Are you available for day shifts, evening shifts and night shifts? (Required)
Experience:
- Customer service: 2 years (required)
Language:
Work Location: In person
