About Us
Excel Career College (ECC) is a career-focused post-secondary institution dedicated to providing practical, industry-relevant education that supports student success and employability. We are committed to delivering high-quality student support services that enhance the overall learning experience across our campuses.
Position Summary
The Student Services Coordinator is responsible for supporting the full student lifecycle, from enrollment through graduation, ensuring a positive and well-supported student experience. This role oversees student records, attendance, scheduling, communication, LMS coordination, and co-op placement support while working closely with academic and administrative teams.
Key Responsibilities
Student Services Administration & Case Management
- Maintain accurate, up-to-date, and confidential student records in accordance with institutional policies and regulatory requirements.
- Support the Administration Manager and Campus Operations Lead in implementing and maintaining student services systems, procedures, and processes.
- Maintain detailed case notes and records of all student interactions, concerns, and resolutions.
- Ensure timely and effective communication of important student-related information through appropriate communication channels.
- Document student interactions, issues, and outcomes to support ongoing case management and continuous service improvement.
- Conduct research and recommend enhancements to student services processes, systems, and overall student experience.
- Regularly review and update student information to ensure compliance with academic and regulatory standards.
Student Engagement & Support
- Organize and support student-centered events, including Orientation Days, onboarding activities, workshops, and student engagement initiatives.
- Respond to student inquiries and provide timely support to ensure a positive student experience.
- Monitor student engagement and proactively follow up with students experiencing attendance, academic, or participation concerns.
- Assist students in navigating college policies, procedures, and available support services.
Scheduling, Program Coordination & Class Management Support
- Create and manage student schedules for academic classes, external certifications, examinations, and work experience placements.
- Coordinate class batches, course offerings, and scheduling within the Learning Management System (LMS).
- Ensure schedules align with program requirements while accommodating operational and student needs where possible.
- Collaborate with academic departments, instructors, and external partners to coordinate course delivery and participation logistics.
- Support class management activities, including student enrollments, transfers, withdrawals, class roster maintenance, and classroom assignments.
- Assist with course start-up preparations and ensure students have access to required resources and materials.
Attendance Management
- Maintain accurate attendance records and monitor attendance trends.
- Contact students regarding attendance concerns via phone, email, or other approved communication channels.
- Implement and support strategies aimed at improving student attendance, retention, and engagement.
- Escalate ongoing attendance concerns to appropriate leadership when required.
LMS & Academic Systems Support
- Oversee course and class management within the Learning Management System (LMS).
- Ensure course materials, assessments, schedules, and class information remain accurate and current.
- Provide basic LMS troubleshooting and user support for students and instructors.
- Support data integrity and reporting requirements across student information systems.
Co-op & Work Experience Services
- Support the coordination and administration of student co-op and work experience placements.
- Maintain accurate co-op records, tracking systems, and placement documentation.
- Collaborate with co-op administrative teams to ensure placement data is accurate and up to date.
- Develop and maintain employer databases to support student placement opportunities.
- Assist in planning employer engagement activities, hiring events, and networking opportunities for students.
Process Improvement & Quality Assurance
- Analyze existing procedures and identify opportunities to improve operational efficiency and service delivery.
- Collaborate with internal teams to implement best practices and enhance student satisfaction.
- Support continuous improvement initiatives related to student services, academic administration, and student success outcomes.
Qualifications & Skills
- Post-secondary education in Business Administration, Education, Student Services, or related field (preferred)
- Experience in student services, administration, education, or academic coordination
- Strong communication and interpersonal skills
- Excellent organizational and time management abilities
- Proficiency in Microsoft Office and LMS systems
- Strong attention to detail and ability to manage multiple priorities
- Problem-solving mindset with a student-centered approach
Key Attributes
- Student-focused and service-oriented
- Highly organized and detail-driven
- Strong team collaborator
- Proactive and solution-oriented
- Professional and adaptable in a fast-paced environment
Interested candidates are encouraged to apply today !
Pay: $40,000.00-$50,000.00 per year
Ability to commute/relocate:
- Surrey, BC: reliably commute or plan to relocate before starting work (required)
Experience:
- Education administration: 1 year (preferred)
Work Location: In person
