Our Edmonton Branch is seeking a Customer Service Representative / Estimator to join the team!
FLOFORM Countertops is a Canadian company with its head office in Winnipeg and has 17 branches and 8 manufacturing facilities located in Western Canada and the Pacific Northwest. FLOFORM manufactures, sells and installs over 20,000 premium surface countertops a year. Established in 1961, FLOFORM is proud to be one of Canada’s Best Managed Companies.
Position Summary:
The Estimator is responsible for compiling estimates of how much it will cost to provide a client or potential client with products or services. Responds to general inquiries, processes orders, and promotes additional sales.
Qualifications:
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High School Diploma with other relatable education
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Post Secondary Education considered an asset
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2 years estimating blueprints, and completing measurements and take offs
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2 years customer service experience with experience in similar industry (flooring, cabinets, tile, construction)
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Basic computer skills with experience using Microsoft Office products and ability to learn other software programs – estimating software
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Strong organizational skills, with attention to detail
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Ability to handle challenging situations with diplomacy and respect
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Works well with team members to resolve issues and move forward in a proactive manner
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Effective verbal communication skills
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Proficient mathematical skills with strong understanding of measurements and fractions
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Ability to solve problems as they arise
Duties and Responsibilities:
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Maintains a current price list and informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer
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Inputs orders/quotes into the computer system and confirms availability of product
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Responds to customer inquiries and complaints, and coordinates activities with other departments as necessary; escalates complaints to supervisor as required
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Establishes proactive communication with customers to ensure understanding of product ordered
- Responds to general customer enquiries while on-site in a friendly, professional manner and courteous manner
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Maintains and develops relationships with contractors, clients and sub-contractors
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Handles quality and service issues to develop/maintain customer loyalty
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Ensures orders are priced accurately and invoices are issued promptly
- Resolves pricing/invoicing/credit/payment/shipping discrepancies for customer with the appropriate department(s)
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Ensures that orders are put into production on time to meet pickup and delivery schedules
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May handle warranty and service issues as they arise
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Other duties as assigned
FLOFORM is proud to offer the successful candidate:
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Competitive Wages
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Medical and Dental Benefits
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Paid sick days
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RRSP matching
FLOFORM Countertops offers a positive and fun working environment that rewards those who share in our mission: “To consistently provide our customers the best countertop purchasing experience available.”
Should this opportunity be of interest to you, submit a resume at www.floform.com/careers
We look forward to meeting you!
To learn more about us we encourage all applicants to visit our website at www.floform.com.
We are an Equal Opportunity Employer.
