Who we are
Accident Support Services is the official reporting centre for Police Services throughout Canada. We have been providing professional collision management solutions in partnership between Police, Insurance Companies, and private enterprise since 1994. Currently, the majority of our locations are in Ontario but we are expanding to the Western Region and are looking for the right talent to be a part of our growing team! This is an exciting opportunity to work for a company that is continuously growing!
Job description
Working at the Edmonton Collision Reporting Centre the successful candidate will prepare motor vehicle collision reports for Police, photograph damaged vehicles, & assist drivers in the initial stages of reporting their collision to their Insurer. The successful candidate must be able to travel between our Edmonton locations on an as-needed basis.
This position will be located out of our Edmonton North location, but require travel to our Edmonton South location.
Edmonton North Address:15750 116 Ave NW
Edmonton South Address: 5805 87A St NW
Duties & Responsibilities:
- Support the performance management of Customer Service Representatives including all training, evaluating, reporting, and staff management;
- Greet visitors, determine their needs and direct them accordingly through the reporting process;
- Communicate the reporting process with clients and explain the necessary information required to proceed;
- Respond to telephone inquiries or forward callers to the appropriate person or authority;
- Liaise with and provide exceptional customer service skills to the public, police, and insurance companies;
- Evaluate whether a collision meets the eligibility requirements to be reported at the collision reporting center (CRC);
- Verify driver documents (licence, ownership, and insurance);
- Interview and/or audit drivers to determine collision details;
- Data enter information using custom software in order to produce collision reports for Police, Insurance and the Alberta Transportation;
- Photograph vehicle damage and upload images into collision report; to be done outdoors, in all weather conditions;
- Organize and co-ordinate workflow between CRC and Police personnel;
- Operate digital scanner to transfer paper documents to digital file database; and
- Assist drivers in the initial stages of reporting to Insurance.
Other
- Support the management team in the daily operations of the centre, including the daily operations of the office including quality control, and facility management.
- Support in recruiting, hiring, and training of front-line staff and manage their scheduling;
- Ensuring company policies and procedures are being followed (dress code, retention, reporting to insurance, insurance handouts, phone usage, punctuality etc.); and
- Other duties as assigned.
Minimum Requirements
- Must have reliable transportation to and from work;
- Five plus (5+) years of experience in an customer service or retail position; previous experience with data entry is an asset;
- Able to undergo and pass additional background testing; complete criminal background check;
- Available to work flexible hours and shifts as required;
- Excellent keyboarding and customer service skills are a requirement;
- Proficient written and oral communication skills;
- Must have high attention to detail;
- Must have basic knowledge of computer programs;
- Must be able to work independently with minimal supervision; and
- Must have the ability to manage frequently changing priorities in a fast paced and often high-pressure environment
Working Conditions
- Able to work on a computer for long periods of time;
- Required to work in a busy, open area office which may result in constant interruptions;
- May be required to stand for extended periods of time during shifts;
- Required to photograph damaged vehicles outdoors, in all weather conditions
- Required attention to detail and high level of data accuracy
- Required to spend long hours concentrating which will require attention to detail and high levels of accuracy; and
- Required to meet number of deadlines
Job Types: Permanent, Full-time
Pay: $20.00 per hour
Benefits:
- Dental care
- Extended health care
Ability to commute/relocate:
- Edmonton, AB T5M 3S5: reliably commute or plan to relocate before starting work (required)
Education:
- Secondary School (preferred)
Experience:
- Customer service: 3 years (preferred)
Licence/Certification:
- Driver's License (preferred)
Work Location: In person
