Exit Burnaby
Exit Burnaby is part of a premier escape room network, dedicated to delivering high-stakes, immersive, and unforgettable experiences. We are currently looking for passionate, energetic, and organized individuals to join our team as a Game Master.
Are you an escape room enthusiast? We want team members who live, breathe, and love the industry as much as we do. If you thrive in fast-paced environments, love interacting with people, and have a sharp eye for detail, we want to hear from you!
Your Role
As a Game Master, you are the heartbeat of our venue. You aren't just running a game. you are an actor, a host, and a customer service professional all in one. You will guide guests through immersive stories, ensure our facilities are pristine, and manage the flow of a bustling entertainment space.
While your primary role is hosting and ensuring the best guest experience, we operate a hands-on environment. Candidates who enjoy technical problem solving will be right at home here.
Key Responsibilities
- Guest Experience: Provide a high-energy welcome, clearly explain game rules, and facilitate immersive, fun experiences for groups of all sizes.
- Operational Excellence: Maintain the facility, ensure gaming equipment is perfectly reset between sessions, and manage scheduling and walk-ins with precision.
- Technical Operations: Ensure proper game functionality. This includes performing on-site repairs for puzzles and gadgets, implementing temporary workarounds when necessary, and being dynamic in your approach to technical troubleshooting.
- Transaction Management: Handle payments, process waivers, and manage lockers with accuracy and integrity.
- Storytelling & Game Facilitation: Act as a dynamic guide by reading the room to provide perfectly-timed, situational hints that balance difficulty with fun. You will ensure gameplay remains immersive, safe, and professional from start to finish.
- Guest Engagement & Advocacy: Actively enhance the guest experience by promoting repeat bookings, suggesting back-to-back games, and encouraging guests to share their experience through reviews and referrals.
Requirements
- Communication: Fluent in English (a must). Proficiency in a second language is highly valued and considered a major bonus.
- Availability: You must be flexible. This role requires availability for evenings and weekends, often with shifts extending until 12:00 AM.
- Character: You are organized, structured, and able to remain calm and professional under pressure.
- People Skills: Exceptional interpersonal skills with a natural ability to engage guests and handle feedback with a positive attitude.
- Attitude: Passionate about gaming, entertainment, and providing world-class service.
Technical Bonus
Candidates who enjoy the following will be prioritized:
- Handy Work: Comfort with tools such as drills, screws, paint, and general repair work.
- Technical Aptitude: A solid understanding of or comfortability working with low-voltage electrical systems is considered a significant asset.
Pay: $18.25-$22.00 per hour
Benefits:
- Flexible schedule
- On-site parking
- Store discount
Work Location: In person
