McInnis & Holloway – Where Compassion Meets Innovation
We’ve listened. We’ve modernized. We’re evolving.
We’ve redefined what it means to work in the Funeral Services industry in 2026 – blending tradition with innovation to create a modern, meaningful, and balanced career.
The Future of Funeral Service is Here – Be Part of It
Are you an experienced Professional Administrator looking for:
- A workplace that truly values you
-
A stable industry – no boom or bust career rollercoaster
-
A career with purpose and real rewards
-
A once-in-a-career opportunity
Your Role as a Professional Administrator:
As part of our dedicated administration team, you will deliver 5-Star service to families while ensuring absolute accuracy, confidentiality, and adherence to provincial legislation and internal standards.
Your responsibilities include:
- Serving as one of the first points of contact for families, exercising discretion and empathy during highly sensitive interactions
-
Responding to telephone and in-person inquiries with professionalism
-
Receiving and accurately documenting “First Call” information in accordance with legal, regulatory, and organizational requirements
-
Assisting in arranging the details of different cultures' death processes
-
Ensuring the accuracy, completeness, statutory compliance, and proper filing of all required legal documents (Form 4s, Statements of Death, Death Certificates, Burial Permits, Registrations, and related records)
-
Assisting with identifications, visitations, handling of personal effects, and other requests from families while maintaining strict chain-of-custody and documentation protocols
-
Working professionally and respectfully in environments that involve close proximity to, and occasional physical contact with, decedents
-
Coordinating with hospitals, care facilities, and the Medical Examiner’s Office to confirm and document transfers of decedents into our care
-
Preparing obituaries and cost estimates for publication, ensuring 100% accuracy and adherence to submission standards and deadlines to newspapers
-
Creating, reviewing, and maintaining detailed service files, planner notes, case notes, and financial contracts
-
Managing multiple time-sensitive priorities while maintaining absolute attention to detail and accuracy under pressure
-
Traveling across Calgary to work at various McInnis & Holloway locations as required
-
Working a set schedule that includes every second weekend and some holidays
-
Receiving and distributing mail/shipments, and processing outgoing items
-
Completing general administrative duties such as ordering supplies, filing, copying, booking meeting rooms, and payment processing in alignment with established procedures and controls
What You Bring:
-
5-Star customer service mindset
-
Empathy, compassion, and patience
-
Strong administrative skills with proficiency in Microsoft Office and Google Suite
-
Fast and accurate keyboarding skills
-
Excellent verbal and written communication abilities
-
Ability to multitask and pivot between competing priorities with ease
-
High attention to detail, including strong proofreading skills
-
Sensitivity and respect for diverse cultural practices
-
Ability to work independently and collaboratively
-
Clear and recent background check (Security Clearance)
A Work-Life Balance That Actually Works
We offer a 37.5-hour work week that actually means 37.5 hours – if you want it. But if you want more flexibility, our Piecework Program puts you in control:
- Take on extra shifts only when it fits your life
-
Earn above time-and-a-half for those shifts
-
In 2025, 93% of extra hours were voluntarily signed up for – because our team wanted to
Recognition That’s More Than Just Words
At McInnis & Holloway, we don’t just say we appreciate our team – we prove it:
- No “just deal with it” or “it’s always been that way” mentality. We listen, adapt and improve
-
20,000+ Kudos messages of appreciation exchanged in 2025
-
$45,000 in gift cards earned through our Kudos Team Building Program
-
A culture where your hard work is seen, valued, and rewarded
A Five-Star Funeral Home Experience
- State-of-the-art facilities
-
Premium fleet vehicles
-
Commitment to professional growth and educational support through training, leadership development, and cross-training opportunities
Real Support – Not Just Buzzwords
- New employees get 4 scheduled meetings per year with their manager
-
Veteran employees get 2 scheduled meetings per year
-
Built-in opportunities to be heard, supported, and set up for success
Industry-Leading Benefits & Perks
- Comprehensive benefits package – healthcare, dental, and wellness programs
-
Bonus program, savings & RRSP matching – employer contributions to your future
-
Sabbatical program – take extended breaks to recharge and grow
-
Company events – engage with your team in meaningful ways
-
Professional wardrobe provided – work suits, dresses, shirts, and shoes covered
-
Dry-cleaning & shoe polishing services
-
Hands-on and supportive managers who guide and empower you to succeed
If you’re ready to join a team where compassion meets innovation, apply today to become a Professional Administrator at McInnis & Holloway.
While we appreciate all applications, only those who most closely match the position requirements will be contacted. This competition will remain open until suitable candidates are found.
