Terminal Operations Officer

Vantage Airport Group -
Hamilton, ON

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Job details

Full-time
$25.30 an hour

Qualifications

Customer service
High school diploma or GED
Bachelor's

Full job description

About Vantage Group

Vantage Group is a global leader in airport and transportation investment, development, management, and advisor services. Since 1994, Vantage's corporate and network-wide team has managed an award-winning portfolio, building strong partnerships that integrate global expertise and local know-how to solve complex transportation challenges at every network location. Over three decades, Vantage has built a track record of creating customized solutions to transform airports and transportation centers that benefit the passengers, stakeholders, and communities they serve. Vantage is a wholly owned strategic platform of Investcorp Corsair Infrastructure Partners for capital deployment in the airport and transportation sectors. Visit vantagegroup.com to learn more.

Vantage Group has operated Hamilton Airport since 1996. Economic and industrial development in the city and region have contributed to the airport’s growth, with over 324,336 passengers welcomed in 2025. Hamilton is located on the western tip of Lake Ontario, an area known as the city of waterfalls. More information: www.flyhamilton.ca.

The Role

Hamilton Airport has two openings for the position of Terminal Operations Officer. Reporting to the Manager, Operations Centre, the successful candidate will provide customer support, parking, operational support and security. This role is a regular, full-time union position covered by a Collective Agreement.

Major Duties and Responsibilities

Enforce “Aerodrome Security Regulations”, “Aerodrome Traffic Regulations”, “Canadian Aviation Security Regulations” and relevant by-laws respecting Hamilton International Airport.
Provide information to employees and the public through telephone and counter response.
Control, monitor and provide temporary Restricted Area Passes.
Control and monitor access to restricted areas.
Engage with and assist passengers, airport personal and onsite vendors.
Monitor and record the operation of passenger security screening.
Co-ordinate all-hours calls and responses of Airport Duty Personnel.
Provide assistance to airport tenants for security and operations-related matters.
Monitor and perform patrol duties in all areas of the ATB, the main apron, public parking and roadways, employee parking, etc.
Respond to airport-related emergency situations at the airport.
Perform escorting duties.
Perform testing and minor maintenance of security systems.
Complete and forward reports.
Assist with training/testing of airport personnel.
Other duties and responsibilities commensurate with the position may be assigned.

About You

Minimum 2 years in an operations, administration or customer service role, preferably in an aviation or airport setting.
Experience working effectively in a regulated environment.
High school graduation; relevant university or college degree preferred.
Excellent written and verbal communications combined with critical thinking skills.
Current or previous customer service experience.
Organization and planning skills crucial for multi-tasking while prioritizing and executing tasks.
Ability to work in a high-pressure environment and diffuse and manage situations.
Must possess a valid Ontario Driver’s License with G-Class qualifications.
Ability to obtain the necessary clearances relevant to an airport.
Law and Security Administration Diploma or equivalent would be an asset

This position is open to internal and external candidates. Previous relevant job performance will be taken into consideration for all applicants.

Primary Work Location: On-Site at Hamilton International Airport

What we offer

In addition to a competitive compensation, career progression, and access to a global team of talented professionals, we are growing and offer boundless opportunities to make your mark within our organization. If you share our sense of adventure, come, and join us for the journey. The hourly rate is $25.30.

AI Disclosure: We may use artificial intelligence-powered tools to support candidate sourcing. All applications are reviewed by our Talent Acquisition and Hiring teams, and all selection and hiring decisions are made by human decision-makers.
Vacancy Disclosure: This posting is for an existing vacancy.

To Apply

Please visit our Careers page at https://www.vantagegroup.com/careers/ and follow prompts to apply with your cover letter and résumé.

All qualified candidates who are legally entitled to work in Canada will be considered.

At Vantage Group, we seek and welcome unique backgrounds, perspectives, experiences and skills. As a global organization, we are always looking for differentiated points of view. We know that a diverse, inclusive and empowered workforce is essential to our shared success, and we invite you to join us for the journey.

For more information about Vantage Group, please visit: www.vantagegroup.com

Apply Now

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