Job Summary: To provide IT Support to the plant, manage all hardware, software and systems and meet all corporate guidelines and policies
Required Education and Experience:
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College diploma or University degree in related field
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3-5 years relevant experience in information technology support and administration
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Strong experience with troubleshooting software and hardware on laptops, desktops, servers, networking equipment and handheld equipment
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Excellent knowledge of Operating Systems including Windows, Linux, IOS, Android and Windows server
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Excellent knowledge of Microsoft products including Intune, Excel, Word, Outlook, SharePoint and Power BI
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Excellent knowledge of active directory, DHCP, DNS, and Group Policy
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Strong experience with user and group policy settings specific to servers
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Strong experience with iSeries AS/400 hardware and OS knowledge
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Excellent English Communication Skills (oral and written)
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Excellent organizational, interpersonal and time management skills
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Critical thinker and attention to details
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Travelling may be required, could include cross border travel.
Essential Functions:
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Assist with maintenance of networks, servers, computers, mobile phones, CCTV and critical applications
- Troubleshooting software, hardware and network problems and devising business solutions
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Assist with the disaster recovery of information systems
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Protecting the security of the network as prescribed by the Company's policies and procedures
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Ensure the remediation of critical security vulnerabilities
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Monitoring and evaluating the efficiency of software/hardware usage; and installing new software applications or hardware on the network, desktop and mobile devices
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Recommending improvements in network structure, products and processes
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Providing user orientation on hardware, software, or mobile device operations
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Managing interpersonal relationships in a positive and effective manner; accomplishing positive results through cooperative efforts with all departments; and contributing to the achievement of an ethical work environment
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Assist in purchasing IT related equipment and services
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Participating in Internal and External audits
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Provide continuous improvement ideas to enhance departmental performance and all aspect of the job
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Providing after hours support – being on call, as needed
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Abide by all Company polices including, but not limited to the following: Health and Safety, Quality and Environmental Systems, Human Resources policies, and the Martinrea Employee Handbook
Work Environment:
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Working in a mixed environment; Office and Production Floor
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Frequent distractions and interruptions in a challenging and fast paced – team orientated environment
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Company will provide Laptop and Mobile phone
Physical Demands:
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Standing,
- Sitting,
- Walking,
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Lifting objects up to 40lbs
Health and Safety:
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Must work in accordance with Health and Safety regulations, Company and plant rules, policies and procedures
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Must use or wear Personal Protective Equipment and certain clothing as required by the Company
Other Duties:
- This job description is not designed to contain a comprehensive list of duties and responsibilities required for this job. Duties and responsibilities may change at any time with or without notice
