Do you like to keep busy and stay moving? Are you naturally helpful, with an eye for making things look fresh and inviting? Are you the kind of person who jumps in when an extra set of hands is needed—or when something heavy needs to be lifted for a room attendant or guest? Then you’ll feel right at home in our Housekeeping Department, where a team of friendly, hardworking Room Attendants and Housepersons work together to present every guest with a piece of “home.” In the role of Houseperson you will:
Approach all guest and employee interactions in a warm, friendly, service-oriented manner
Comply at all times with New Castle policies and safety regulations
Review daily assignments and complete all tasks thoroughly
Gather all cleaning supplies and return them at the end of each shift
Complete all assigned cleaning duties in designated public areas and service corridors
Report engineering or maintenance issues promptly
Return all borrowed items (irons, ironing boards, hairdryers, etc.) to Housekeeping
Vacuum carpets in public areas
Restock and maintain housekeeping closets, including linens and amenities
Remove wall marks, gum, and floor spots using proper chemicals
Clean glass, windows, pictures, and public telephone areas
Clean and maintain public restrooms, replacing supplies as needed
Complete closet inventory
Sign keys in and out according to hotel procedures
Empty housekeeping carts of dirty linen, trash, and recyclables
Assist with floor care as directed
Keep supervisors informed of challenges or issues requiring attention
Gain knowledge of all hotel facilities to assist guests with questions
