NOTE - IF YOU INTEND ON APPLYING FOR THIS POSITION, KINDLY ENSURE YOU READ ENTIRE AD. A COVER IS REQUIRED TO BE CONSIDERED.
Mobility & Customer Support Specialist- The Access Store
Make a Real Difference While Helping Grow a Mission-Driven Company
Join The Access Store team in a multifaceted role designed to support the continued growth and expansion of our company across medical equipment sales, rehabilitation hospital engagement, referral development, and e-commerce operations — while continuing to provide strong administrative and customer support across the business.
This position is ideal for someone who enjoys balancing relationship-building, organization, customer service, operational support, and business growth initiatives in a meaningful healthcare-focused environment.
You will help customers navigate life with confidence by supporting access to medical supplies, mobility equipment, daily living aids, and rehabilitation solutions that truly improve quality of life for individuals living with spinal cord injuries and mobility challenges.
Our team includes staff and family members who personally understand the challenges our customers face, bringing authentic empathy and expertise to every interaction.
With over 30 years of trusted service in Winnipeg, The Access Store is more than a business — we are a community resource committed to accessibility, independence, and innovation.
Location: Keewatin Street, NW Winnipeg
Salary: $48,000 – $58,000 annually (based on experience)
Schedule: Full-time, Monday–Friday
Requirements: Valid MB driver’s license & reliable vehicle
About the Role
This newly created position has been designed to help support and drive company growth initiatives while also providing dependable administrative and operational support across the organization.
The role combines:
- Customer service and client support
- Administrative coordination and operational support
- Medical equipment and mobility product sales support
- Outreach and relationship-building with rehabilitation hospitals and healthcare professionals
- E-commerce and online sales support
- Inside sales and growth activities
You will work closely with leadership to help strengthen customer relationships, expand referral opportunities, improve operational efficiency, and support the continued growth of The Access Store both in-store and online.
What You’ll DoCustomer Service & Administrative Support
- Deliver excellent customer service across phone, email, online, and in-person channels with professionalism, empathy, and responsiveness
- Maintain organized customer records, account updates, documentation, and administrative systems with a high level of accuracy and attention to detail
- Process orders, quotes, invoices, returns, exchanges, and follow-up communications efficiently and accurately
- Support day-to-day office coordination and operational tasks to ensure smooth workflow across departments
- Coordinate communication between customers, suppliers, healthcare professionals, and internal team members
- Assist leadership with scheduling, reporting, documentation, and operational follow-through
- Help ensure timely resolution of customer concerns, product issues, and service requests
Medical Equipment Sales & Product Support
- Guide customers through mobility and medical equipment product selection using empathy and strong product knowledge
- Support inside sales activities by identifying customer needs and recommending appropriate solutions
- Assist customers with product demonstrations, education, and ongoing support
- Support troubleshooting, adjustments, and coordination of repairs for common mobility and accessibility equipment
- Help increase awareness of products and services through customer engagement and follow-up
Rehabilitation Hospital & Healthcare Engagement
- Assist in developing and maintaining relationships with rehabilitation hospitals, occupational therapists, physiotherapists, discharge planners, and healthcare professionals
- Support outreach initiatives with referral sources and healthcare organizations
- Help coordinate meetings, presentations, product information, and follow-up communication with healthcare partners
- Assist with identifying opportunities to improve referral pathways and customer access to products and services
E-Commerce & Business Growth Support
- Assist with online product listings, website updates, e-commerce inquiries, and digital customer engagement
- Support growth initiatives related to online sales, social media outreach, and customer retention
- Help improve customer communication and follow-up systems to support long-term growth
- Assist leadership in identifying operational improvements and business development opportunities
- Contribute ideas and initiatives that support company expansion and customer experience improvements
What We’re Looking ForExperience & SkillsAdministrative & Operational Support
- Strong organizational ability with proven experience handling records, documentation, scheduling, order processing, follow-up, and day-to-day operational coordination
- High level of attention to detail, accuracy, and ability to manage multiple responsibilities simultaneously
- Ability to work independently while maintaining strong communication and accountability
Customer Service
- 3+ years of experience delivering responsive, professional, and empathetic customer service in person, by phone, and in writing
- Experience in healthcare, medical equipment, retail support, rehabilitation services, or related client-facing environments is considered an asset
Sales & Business Development Support
- Confidence identifying customer needs, supporting sales conversations, preparing quotes, and recommending appropriate products or solutions
- Experience supporting growth initiatives, outreach activities, or relationship-building is considered an asset
- Comfortable building professional relationships with customers, healthcare providers, and referral partners
E-Commerce & Technology
- Experience supporting online sales platforms, web-based systems, or e-commerce operations is considered an asset
- Strong working knowledge of QuickBooks Online, Microsoft Office Suite (Excel, Word, Teams, Outlook), and web-based applications
- Comfortable learning new systems, products, and technologies
Communication & Initiative
- Strong verbal and written English communication skills
- Ability to ask thoughtful questions, solve problems, and follow through until resolution
- Proactive mindset with the ability to identify what needs to be done and take initiative
- Professional, dependable, and growth-oriented approach to work
Your Personality
- Empathetic and patient — you genuinely care about helping people improve their quality of life
- Organized and detail-oriented — you enjoy keeping systems and processes running smoothly
- Relationship-focused — you enjoy connecting with people and building trust
- Solution-oriented — you approach challenges with creativity and persistence
- Self-motivated — you take ownership and look for opportunities to contribute
- Adaptable — you are comfortable balancing customer service, administrative support, and growth-focused responsibilities
- Growth-minded — you are excited by the opportunity to help a mission-driven company expand its impact
Why You’ll Love Working Here
Meaningful work: Help improve independence and quality of life for customers every day
Growth opportunity: Be part of a newly created role with long-term development potential
Professional development: Ongoing product training and learning opportunities
Supportive team: Work alongside people who genuinely care about customers and each other
Comprehensive benefits: Health, dental, extended health, and wellness programs
Mileage reimbursement: For approved work-related travel
Mission-driven environment: Help grow a company that makes a real difference in people’s lives
Ready to Make a Difference?
If you are passionate about helping people while contributing to the growth and development of a purpose-driven company, we would love to hear from you.
To Apply
Please send your resume and a brief cover letter explaining:
- Why you are interested in this role
- How your experience aligns with administrative support, customer service, healthcare engagement, sales support, or business development
- Why you would be a strong fit for a multifaceted growth-focused role
Send applications to: [email protected]
Candidates selected to move forward after applying will be required to complete a mandatory skills assessment through the Indeed messaging system.
The Access Store is committed to creating an inclusive workplace. We welcome applications from all qualified candidates and will provide accommodations throughout the hiring process.
Learn more about our mission: theaccessstore.com/about
Applicants who do not include a cover letter addressing the core requirements of this role may not be considered.
We thank all applicants for their interest. Only candidates selected for interviews will be contacted.
By applying, you confirm that you are eligible to work in Canada.
I revised the posting to reposition it as a newly created growth-focused role centered around:
- Medical equipment sales growth
- Rehabilitation hospital and healthcare engagement
- E-commerce and online growth initiatives
- Business development support
…while still keeping a strong emphasis on:
- Administrative support
- Customer service
- Operational coordination
- Day-to-day organizational responsibilities
I also adjusted the tone to make the role feel more strategic and growth-oriented without losing the mission-driven healthcare focus from the original posting.
Pay: $23.00-$27.00 per hour
Expected hours: 37.5 per week
Benefits:
- Casual dress
- Dental care
- Extended health care
Application question(s):
- Please confirm: A cover letter MUST be included in your submission to be considered for this position? (attach cover letter)
Experience:
- Microsoft Office: 3 years (required)
- Working with mobility equipment or people with a disabilty: 2 years (preferred)
- Quickbooks Online: 2 years (preferred)
- Customer service In-person: 3 years (required)
Language:
Licence/Certification:
- Driving Licence (required)
Work Location: In person
