Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.
We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.
The Opportunity
Reporting to the Team Leader, Field Property, you are accountable for the investigation and settlement of Personal property damage claims.
What to Expect
- Accepting notice of claims and working with customers and preferred vendors to resolve claims quickly and efficiently
- Managing moderate to complex personal property claims
- Confirming policy coverage by ensuring the facts of the claim fall within the scope of Definity claims policies
- Maintaining detailed file records by entering pertinent data into the appropriate systems
- Processing claims payments within level of authority after verifying claimants’ entitlements
Initiating salvage and subrogation procedures on assigned files
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What you Bring
- Post-secondary education (degree or diploma), CIP designation (or in progress), or relevant property handling experience
- Minimum 8 years of property claims handling experience
- Experience scoping and estimating losses
- Familiarity with CICS, IMS, Xactimate and CDS system is an asset
- Proficient in MS Word and Excel
- Valid driver's license with a clean driving record
- Professional, friendly and courteous in all interactions, whether with customers or co-workers
- Perform well in a busy operation and remains calm under pressure
- Team player adaptable to a changing environment
Strong written and verbal communication skills
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Salary Range: $59,300 - $109,200
Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.
This position is being posted to fill an existing vacancy.
Interested in this role, but don’t meet every requirement? We encourage you to apply! We know from experience that a candidate doesn’t need 100% of the qualifications listed to bring incredible value to our team. We’re actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren’t just “nice to have” — they’re essential to our success.
What’s in it for you?
- Hybrid work schedule for most roles
- Company share ownership program
- Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
- Pension and savings programs, with company-matched RRSP contributions
- Paid volunteer days and company matching on charitable donations
- Educational resources, tuition assistance, and paid time off to study for exams
- Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
- Wellness and recognition programs
- Discounts on products and services
Go ahead and expect a lot — you deserve it.
It’s better here — but don’t take our word for it. Definity was named by Great Place to Work® as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion.
Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting [email protected].
This role requires successful clearance of background checks (including criminal checks and leadership references).
#LI-Hybrid
