Job Summary
The Fashion and Giftware Associate reports to the Floor Manager and provides customers with a welcoming and personalized shopping experience. This position assists customers with fashion and giftware selections, maintains attractive product displays, and supports the daily operation of the department.
Duties and Responsibilities
- Greet customers and create a welcoming and positive shopping environment
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Provide attentive customer service by answering questions, identifying customer needs, and recommending suitable products
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Assist customers with clothing selections, sizing, coordinating outfits, accessories, and gift ideas
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Monitor fitting rooms, return unwanted merchandise to the sales floor, and ensure fitting rooms remain clean and organized
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Maximize sales opportunities through product recommendations and awareness of promotions and the customer rewards program
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Maintain current knowledge of fashion products, seasonal trends, new arrivals, promotions, and store programs
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Receive, unpack, inspect, price, and prepare fashion and giftware products for the sales floor
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Steam, fold, hang, and organize clothing according to store standards
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Replenish merchandise and ensure products are properly sized, priced, tagged, and displayed
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Merchandise clothing racks, tables, shelves, mannequins, and feature displays to create an appealing and organized department
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Update mannequin outfits and displays to reflect seasonal trends, promotions, and available inventory
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Maintain a clean and organized sales floor, fitting-room, display, and stockroom areas
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Assist with inventory counts, product transfers, markdowns, price changes, and identifying low-stock items
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Take customers’ selected fashion items to the front cash and direct customers to the checkout area to complete their purchases.
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Handle products carefully and report damaged, missing, or incorrectly priced merchandise.
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Remain attentive to potential theft, suspicious activity, and other loss-prevention concerns, and report concerns to a manager
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Complete assigned opening and closing procedures
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Support other store departments during busy periods as required
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Follow all company policies, procedures, health and safety requirements, and customer service standards
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Perform other related duties as assigned
Qualifications
- Previous retail experience, preferably in fashion, giftware, or a boutique-style environment.
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Strong customer service and communication skills
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An interest in fashion, styling, merchandising, and current trends
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Confident when assisting customers with product selection and purchasing decisions
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Strong organizational skills and attention to detail
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Ability to work independently and collaboratively as part of a team
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Ability to manage multiple priorities in a fast-paced retail environment
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Comfortable using a point-of-sale system and handling customer transactions
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Availability to work a flexible schedule, including weekends, evenings, and holidays as required
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Ability to stand and walk for extended periods and safely lift, carry, and move merchandise as required
