About us
We are professional, with a passion for students success in a fast-paced environment.
Our work environment includes:
- Modern office setting
- Safe work environment
- On-the-job training
- Professional
Overview:
We are currently seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients. This is a great opportunity for individuals who are passionate about delivering excellent customer service and have strong communication skills. You must also be comfortable to learn to operate Forklift Trucks.
Duties:
- Provide administrative support to the office, including answering phones, responding to emails, and maintaining office supplies.
- Provide accurate information about products and services
- Assist customers with order placement.
- Process customer payments and update account information
- Manage course registrations, including processing applications and ensuring accurate records.
- Perform data entry tasks to update customer records
- Collaborate with other team members to resolve customer issues
- Utilize upselling techniques to promote additional products or services
- Analyze customer feedback and provide suggestions for improvement
- Support course instructors with materials preparation, scheduling and conducting classes.
- Update and maintain the course database with participant information.
- Experience with Social Media is an asset.
- Assist with cleanliness of the training facility.
- Must be comfortable to learn how to operate forklift trucks.
Requirements:
- Fluent in English; bilingual in any other language is a plus
- Previous experience in customer service or related field preferred
- Strong communication skills, both verbal and written
- Excellent problem-solving abilities
- Proficient in data entry and computer skills
- Ability to multitask and prioritize tasks effectively
If you are a motivated individual with a passion for providing exceptional customer service, we encourage you to apply. Join our team and be part of a dynamic and supportive work environment.
Job Type: Full-time
Pay: From $20.00 per hour
Benefits:
- Dental care
- Extended health care
- Vision care
Flexible language requirement:
Education:
- Secondary School (preferred)
Experience:
- Customer service: 2 years (preferred)
Willingness to travel:
Work Location: In person
