About Stanhope Beach Lodge
Stanhope Beach Lodge is a boutique coastal destination combining comfortable accommodations, wellness experiences, Willow Bakery & Café, and a welcoming community atmosphere. Located just minutes from Stanhope Beach, we pride ourselves on delivering genuine Island hospitality and creating memorable guest experiences.
We are looking for a friendly, organized, and professional Front Desk Guest Services Associate to be the first point of contact for our guests.
Position Summary
As a Front Desk Guest Services Associate, you will play an essential role in creating exceptional guest experiences from arrival to departure. You enjoy helping people, thrive in a fast-paced environment, and are comfortable balancing guest service with administrative responsibilities.
Responsibilities
- Welcome guests with a warm, professional attitude.
- Complete guest check-in and check-out procedures.
- Answer incoming phone calls and respond to guest inquiries.
- Respond to emails and online reservation requests.
- Manage reservations using hotel booking software.
- Process payments and balance daily transactions.
- Provide information about accommodations, wellness classes, local attractions, and dining options.
- Coordinate with housekeeping and maintenance regarding room readiness and guest requests.
- Assist with café and retail inquiries when needed.
- Maintain an organized and professional front desk area.
- Handle guest concerns promptly and professionally.
- Assist with administrative duties including filing, data entry, and reporting.
- Follow all safety, privacy, and security procedures.
Qualifications
- Previous customer service or hospitality experience is considered an asset.
- Front desk, hotel, tourism, or administrative experience is preferred.
- Excellent communication and interpersonal skills.
- Strong telephone etiquette.
- Comfortable using computers and learning new software.
- Experience with Microsoft Office (Word, Outlook, Excel) is an asset.
- Strong organizational and multitasking abilities.
- Ability to work independently and as part of a team.
- Professional appearance and positive attitude.
- Reliable, punctual, and detail-oriented.
Preferred Skills
- Reservation software experience (training provided).
- Cash handling and payment processing.
- Conflict resolution and problem-solving skills.
- Knowledge of Prince Edward Island attractions is an asset.
- Ability to prioritize tasks in a busy environment.
Physical Requirements
- Ability to stand and walk for extended periods.
- Occasionally lift up to 25 lbs.
- Comfortable working evenings, weekends, and holidays as required.
What We Offer
- Competitive hourly wage.
- Employee discounts at Willow Bakery & Café.
- Discounts on wellness classes and retail merchandise.
- Supportive team environment.
- Training and professional development.
- Opportunity for year-round employment based on performance and business needs.
- Work in one of PEI's newest hospitality and wellness destinations.
Schedule
- Day shifts
- Evening shifts
- Weekends
- Holidays as required
Pay: $17.00-$18.50 per hour
Benefits:
- Company events
- Flexible schedule
- On-site parking
Work Location: In person
