Customer Service Representative
Lethbridge, AB | Full-Time | Competitive Pay | Excellent Benefits
Since 1941, Charlton & Hill has been the name Lethbridge families trust for expert heating, cooling, and plumbing. For over 85 years, we’ve built our reputation on reliability, quality work, and genuinely caring for our customers. We’re a growing, stable company looking for a friendly, organized, and motivated Customer Service Representative to join our team.
If you enjoy helping people, like variety in your day, and want to work somewhere you’re treated well and can actually grow — this could be a great fit.
Why You’ll Love Working Here
- Competitive wages with performance reviews and growth opportunities
- Monthly profit sharing — earn an extra paycheque based on your own performance
- Medical, Dental, Vision & Disability
- RRSP matching
- 3 weeks paid vacation + paid holidays
- Your birthday off with pay
- Supportive, winning team culture where people actually enjoy coming to work
- Modern tools and systems (we use ServiceTitan) so you’re set up to succeed
- Real opportunity to grow your career as we expand
What You’ll Actually Do
You’ll be the friendly, professional voice customers rely on from the moment they call. Your work directly impacts customer satisfaction and helps keep our technicians busy and our customers happy.
- Answer inbound calls promptly, warmly, and professionally
- Book service appointments while balancing customer needs and technician schedules
- Accurately record service requests, notes, and customer details in our system
- Confirm upcoming appointments to reduce no-shows and keep things running smoothly
- Convert warm leads and inquiries into confirmed appointments
- Follow up with customers after service to ensure they’re happy and gather feedback
- Keep our customer database accurate and up to date
- Work closely with technicians and dispatch to resolve questions quickly
Who We’re Looking For
- Excellent phone manner — clear, patient, professional, and naturally friendly
- Previous customer service experience (call center, retail, hospitality, admin, or similar)
- Strong attention to detail and good note-taking skills
- Can type 40 words per minute
- Comfortable in a fast-paced environment where priorities can shift
- Computer skill, and ability to learn Software
- A genuine desire to help people and solve problems
- Reliable, positive, and a true team player
- Located in Lethbridge, legally entitled to work in Canada
Ready to Join a Team That Makes a Real Difference?
This isn’t just a job answering phones — it’s a chance to be part of a well-respected local company that helps families stay comfortable in their homes every day.
Please submit your resume and a short note telling us why you’re interested in this role and Charlton & Hill.
We review applications as they come in and look forward to meeting great people soon!
Job Types: Full-time, Permanent
Pay: $39,000.00-$44,000.00 per year
Benefits:
- Dental care
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care
Ability to commute/relocate:
- Lethbridge, AB T1H 6J6: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Do you have prior experience working in the construction industry?
Work Location: In person
