At Novus, we reimagine how people connect—and our Communication Construction Technicians are at the heart of making those connections possible. From building and expanding our network infrastructure to maintaining the systems our customers rely on every day, you'll play a key role in delivering fast, reliable Cable Television and High-Speed Internet services across Greater Vancouver. Every project you complete helps strengthen the network that keeps our communities connected.
Who we are…
Novus is a rapidly growing company offering the best in Internet, TV, and home phone services. We are known for our cutting-edge fiber optic network and provide reliable, high-performance connectivity across the Greater Vancouver area to residential and business customers. We pride ourselves on best-in-class customer service and our customers are always at the heart of our decisions. We collaborate with an open mind to bring cutting-edge technology to our customers as we continue to strive for success and growth. As a company, we focus on leaning in on our passion, uniqueness, and diversity by providing an inclusive environment for our employees. We are proud to live, work, and play in the communities we serve actively giving back through various initiatives throughout the year.
Why Join Novus?
- Established in 1996, we are proudly headquartered in beautiful Vancouver, conveniently located near bus routes and Skytrain stations.
- We offer a comprehensive benefits package after 3 months of full-time employment.
- We offer generous education reimbursement and employer-matching GRRSP programs to support your growth.
- Our wellness program is designed to support your overall health and well-being.
- You'll have opportunities for professional development, access to cutting-edge technology, and be a part of a supportive, collaborative work culture as we embrace continuous improvement.
- It’s your birthday! Take the day off to celebrate.
- Love dogs? You’ll be in good company – there are many roaming the office.
- Our Fun Club will have you socializing with activities throughout the year and tasty treats on Fridays will satisfy your cravings.
The Position
Be part of the Novus engineering team that is responsible for keeping Novus as awesome as possible. Or, more specifically, the installation, construction and the maintenance of existing and future Cable Television and High-Speed Internet services and equipment.
Our Communications Construction Technicians work both independently and as part of a team, building and maintaining our outside plant infrastructure to the highest quality standards. Through technical expertise, attention to detail, and commitment to excellence, Communication Construction Technicians help deliver the reliable service and exceptional customer experience Novus is known for.
Key Responsibilities
- Install and terminate various types of fiber and copper telecom cables
- Install and configure varies types of network switches
- Install, diagnose, troubleshoot, and repair technical problems in a proficient manner
- Complete outside and inside system plant audits, maintenance and installations
- Respond and repair inside and outside fiber and technical emergency outages
- Complete and submit project documentation and as-builts
- Complete BC One Call locate requests as needed when construction is planned near existing network or where it might interfere with existing Novus structure
- Must be able to use hand/power tools and testing equipment
- Must be able to handle bending, climbing, lifting heavy objects (i.e. ladders)
- Require excellent analytical skills and ability to take initiative and prioritize
- Experience working in Customer Service focused environment
- Promote Novus products and services
- Demonstrated hands-on technical ability
- Require strong communication skills – written and verbal
- Perform other duties as required
- Must have team-oriented mentality
Required Qualifications and Skills
· Work various shifts including days, nights, and weekends.
· Available to working OT periodically as request for emergency work
· Follow all company policies and procedures
· A good communicator. You communicate well within your team
· Minimum Grade 12 education
· Computer knowledge in MS programs an asset
· Must possess a valid driver’s license with clean driving record
· Aerial and Underground structure, fibre optic & Cat5e and CAT6 cabling and CATV background an asset
You are…
A Hands-On Problem Solver
You enjoy working with your hands, solving technical challenges, and finding practical solutions. Whether you're installing new infrastructure, troubleshooting network issues, or responding to service outages, you take pride in delivering quality work and seeing projects through to completion.
Safety-Focused and Detail-Oriented
You understand the importance of doing the job safely and correctly the first time. You follow procedures, maintain high quality standards, and pay close attention to detail to ensure every installation, repair, and project is completed with precision.
A Reliable Team Player
You work well independently but also recognize the value of collaboration. You communicate effectively with your teammates, support one another in the field, and are always willing to lend a hand to ensure projects are completed successfully.
Adaptable and Solution-Oriented
No two days are the same, and you thrive in an environment where priorities can change quickly. You remain calm under pressure, adapt to changing conditions, and use your technical knowledge and initiative to solve problems efficiently.
Customer-Focused
While much of your work happens behind the scenes, you understand that every project contributes to the customer experience. You represent Novus with professionalism and take pride in delivering reliable infrastructure and exceptional service whenever interacting with customers, contractors, or property representatives.
Driven to Learn and Improve
Technology is constantly evolving, and so are you. You're eager to expand your technical knowledge, embrace new challenges, and continuously improve your skills while contributing to the growth and success of the team.
At Novus, we are dedicated to fostering a warm, inclusive environment where everyone feels they belong. We embrace diversity and inclusion and are committed to ensuring all employees feel valued, respected, and empowered to share their unique perspectives and talents. Our goal is to remove barriers so that everyone, regardless of background, identity, or ability, has the opportunity to thrive. Join us in fostering a culture where everyone feels at home!
We welcome applications from all qualified individuals and will provide accommodations throughout the recruitment process. If you require accommodation at any stage of the hiring process, please contact us and we will work with you to support your needs.
How to Apply
Please submit your resume and a cover letter detailing your experience and qualifications to: [email protected]
Thank you to all applicants for your interest in this position. Only those selected to proceed to the next stage of the recruitment process will be contacted. We appreciate your understanding.
Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Tuition reimbursement
- Vision care
- Wellness program
Ability to commute/relocate:
- Vancouver, BC: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
