candidates must have open availability
- Greet guests upon arrival, check them in, and provide them with any information they need to enjoy their stay
- Respond to guest complaints, requests, and emergencies
- Reconcile all accounts in a timely manner
- Schedule guest wake-up calls and reservations for the following day
- Respond to guest inquiries, concerns and complaints as needed
- Answer phones and place reservations
- Perform end of day procedures and night audit checklist with attention to detail and accuracy especially those relating to cash and credit card handling.
- Balance all outstanding accounts if required
- Prepare and set up breakfast goods
- Excellent communication and math skills
- Experience in customer service or hospitality an asset
- Able to learn computer functions and other on-the-job skills
- Strong eye for details
- Good problem-solving skills
- Ability to multitask
- Strong written and verbal communication skills
- Exceptional customer service skills
- Only candidates with open availability will be considered for this job
- May be required to work other shifts if requested
Job Types: Permanent, Full-time
Pay: $18.25-$20.00 per hour
Experience:
- customer service: 1 year (preferred)
