Who we are:
We are Accident Support Services International. We are a privately owned company that works in partnership with Police Services across Ontario, Alberta, PEI and, soon, Nova Scotia to provide collision reporting solutions for non-injury collisions.
The Opportunity:
As a Part-Time Customer Service Representative (Temporary 4-Month Contract) at the Cape Breton Regional Police Collision Reporting Centre, you'll play a vital front-line role in delivering exceptional customer service. As the first point of contact for individuals reporting a motor vehicle collision, you'll guide customers through the reporting process with professionalism, empathy, and efficiency.
In this role, you'll prepare collision reports, photograph damaged vehicles, and assist drivers with the initial steps of reporting their collision to their insurance provider. If you enjoy helping people, thrive in a customer-focused environment, and can remain calm and organized in a fast-paced setting, we'd love to hear from you.
Main Responsibilities:
- Greet visitors, determine their needs & direct them accordingly
- Evaluate whether a collision meets the eligibility requirements to be reported at the Collision Reporting Centre
- Verify driver documents (licence, ownership, and insurance)
- Interview drivers to determine/verify collision details
- Data enter information using custom software to produce collision reports for Police, Insurance affiliates and the Ministry of Transportation
- Photograph damaged vehicles outdoors, in all weather conditions, and upload these images into the collision report
- Organize & coordinate workflow between Collision Reporting Centre & Police personnel
- Assist drivers in the initial stages of reporting to Insurance by providing them with the information they need to do so
- Respond to telephone inquiries or forward callers to the appropriate person or authority
- Provide general information regarding the responsibilities of drivers with respect to reporting a collision to Police & Insurance Companies
- Other duties as assigned
You would be a great fit if you have the following:
- Flexibility to be available on-call or as needed, Monday through Friday 8:00am to 4:00pm
- At least 2 years in a similar role with comparable experience and responsibilities
- A good understanding of the rules of the road and a valid Driver's Licence
- You are able to pass background testing, including a criminal background check that includes fingerprints
- A high level of emotional intelligence, and an empathetic demeanor
- Patience and the ability to stay calm and even-keeled while adapting to a variety of situations in a fast-paced environment
- The ability to work well with a team, to effectively meet company KPIs
Working Conditions
- Able to work on a computer for long periods of time
- Required to work in a busy, open area office which may result in constant interruptions
- May be required to stand for extended periods of time during shifts
- Required to photograph damaged vehicles outdoors, in all weather conditions
- Required to spend long hours concentrating which will require attention to detail and high levels of accuracy
What we offer
Working with us, you will be provided with a unique work experience, as you will be the face of the company assisting citizens in reporting their collision to the Police and their insurance company. At Accident Support Services International, we provide competitive wages; continuous training; job stability; and opportunities for advancement.
Job Type: Part-time
Pay: From $18.50 per hour
Licence/Certification:
- Driving Licence (required)
Work Location: In person
