Join Our Team at The Arlo Hotel!
Ottawa, Ontario, Canada
Job Type: Full-time Overnights
Shift Type: Weekend, Evening, Holidays as needed
Role: Housekeeping Support Associate (Overnight 11pm-7am)
Salary: $23.25/hour + Overnight Premium
The Arlo Hotel is a hip new downtown hotel that opened at the start of 2026, steps away from the Parliament buildings, offering design-forward apartments and an intimate boutique setting for the modern, savvy traveler. The Arlo Hotel combines thoughtfully designed spaces with seamless guest-focused service, all delivered through a beautifully presented experience.
The Arlo Hotel is focused on delivering amazing experiences for the modern traveler. We aspire to build a workplace where employees can thrive. Our culture shapes how we make decisions, how we conduct meetings, how we communicate, and how we treat each other.
This versatile role is perfect for anyone who loves interacting with guests, keeping the standard of cleanliness high, and is committed to delivering exceptional guest service. At The Arlo Hotel, the Housekeeping Support Associate plays a crucial role in delivering memorable experiences for our guests. If you’re ready for an evolving and fast-paced environment of opening a new hotel that is focused on delivering amazing guest experiences, we’d love to hear from you.
The Opportunity
We’re looking for a Housekeeping Support Associate (Overnight) with a passion for hospitality to join our Housekeeping team—someone who is goal-oriented, customer-focused, and ready to bring fresh ideas to the table. If you thrive in a fast-paced, team-oriented environment and love making guests feel welcome and addressing their needs, we want to hear from you.
In this role, you should be organized and proactive with an attention to detail. Familiarity with the many different cleaning supplies and tools, minor plumbing and HVAC system knowledge is essential to taking care of our hotel’s rooms and facilities.
What You’ll Do:
✅ Inspect the hotel regularly to ensure it meets cleanliness and safety standards. Participate in routine inspection of building exterior and interior to ensure compliance.
✅Arrange for routine cleaning in some hotel rooms, lobbies and facilities (e.g., staff room, bathrooms, gym, laundry room).
✅Organize housekeeping carts and stock rooms in a manner that does not disturb guests..
✅ Deliver outstanding customer service—going the extra mile is what we do best.
✅ Distribute and work with linen delivery company to organize and distribute to linen rooms in a neat and organized manner.
✅Ensure guest requests are delivered/resolved in a timely manner.
✅ Communicate professionally in person, phone and via email, handling all team and guest interactions with the highest quality of service and professionalism, owning guest issues through to resolution and accommodating requests whenever possible.
✅ Collaborate with departments (Night Audit Maintenance and Front Desk) to meet guest needs.
✅ Maintain a clean and organized storeroom, back-of-house, and public areas, contributing to a welcoming and efficient environment for both guests and team members.
✅ Flexibly support back-of-house operations as needed, including inventory checks, room checks.
What We’re Looking For:
✔ Familiarity with cleaning supplies, tools, and linen; hotel industry experience is a plus.
✔ A friendly, positive, outgoing personality with a passion for hospitality and wanting to resolve any issues guests experience.
✔ Strong multitasking and problem-solving aptitude in a fast-paced environment.
✔ Excellent communication and organizational abilities with a proactive approach to guest needs.
✔ A team player who thrives in a dynamic environment, both independently and collaboratively.
✔ Availability to work evenings, weekends, and holidays.
✔ Regular access to a reliable smartphone for work purposes.
✔ In-depth knowledge of health and safety regulations.
✔ Ability to remain standing for extended periods and lift and/or carry heavier items.
✔ Ability to spot safety risks and address needs quickly.
What We Offer:
- Competitive compensation
- Competitive benefits package
- Brand reward incentives
- Opportunities for growth within our hotel team
- Best Western Travel perks
- For eligible employees, benefits may include:
- Medical, dental, and vision insurance (where applicable)
- Flexible vacation
Ready to be part of something exciting? Apply today and help us create unforgettable guest experiences.
Equal Opportunity
We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other classification protected by applicable state, federal or local law. We ensure that all of our employees, guests, partners, and communities feel safe, respected, included, cared for, and empowered.
- Excellent organizational and leadership skills
Experience:
- Housekeeping/Houseperson: 1 year (preferred)
Job Type: Full-time
Pay: From $23.25 per hour
Work Location: In person
