About Us
We are a growing home care service provider in the Greater Toronto Area, focused on delivering reliable, compassionate, and personalized support to individuals in their homes. Our goal is to provide high-quality care that allows clients to maintain their independence, comfort, and dignity.
We are committed to building a team of dedicated professionals who take pride in their work and value consistency, professionalism, and strong client relationships.
Role Overview
As we continue to expand, we are building a small, reliable team of experienced professionals who can conduct client assessments and intake visits on an as-needed basis. This position is designed for individuals seeking a flexible role, with the potential to grow into a more consistent Care Coordinator or leadership position.
The coordinator will work closely with the Care Director to gather client information, assess care needs, and develop individualized care plans, ensuring a smooth and professional onboarding experience.
Key Responsibilities
Client Intake & Onboarding
- Conduct initial home/virtual assessments to evaluate client needs, safety, and personal preferences.
- Assist with onboarding new clients
- Develop, implement, and update personalized Care Plans based on client’s needs.
- Maintain detailed, accurate documentation of all assessments, visits, and care plan modifications.
Client & Family Communication
- Represent the service provider (Heartwell) professionally during initial client and family interactions
- Help set clear expectations regarding services and support
Qualifications
- Healthcare background required (PSW, RPN, RN, or related field)
- Valid Vulnerable Sector Check (or willingness to obtain)
- Valid G driver’s license with a clean driving record (preferred)
- Reliable vehicle with appropriate insurance
- Nursing background (RPN/RN) is an asset
- Additional healthcare-related diploma or degree is an asset
- Current CPR / First Aid certification is an asset
Essential Skills & Qualities
- 1–3+ years of experience in home care, client assessments, or care coordination
- Experience conducting client assessments, developing care plans, or participating in intake processes
- Experience working in a healthcare or medical environment
- Strong knowledge of medical terminology and healthcare documentation
- Experience working with PSWs and/or nurses
- Ability to handle sensitive situations with professionalism, empathy, and sound judgment
- Strong organizational skills and ability to work independently
- Professional communication skills (written and verbal) with clients, families, and care teams
- Detail-oriented with accurate documentation practices
- Strong networking and relationship-building skills
Travel Requirements
- Need based travel throughout your specific region
Compensation
- contract-based role
- Pay per assessment
- Bonus for successful client onboarding
- Opportunity to grow into a larger role as our team and client base grows
How to Apply
- Must be legally entitled to work in Canada
- References required upon request
· Email your resume and a short summary of your experience to [email protected]
Pay: $40.00-$45.00 per hour
Benefits:
Application question(s):
- Do you have experience doing client assessments?
- Do you have experience developing care plans?
- Are you available to work on an on-call basis?
Experience:
- care planning: 2 years (preferred)
Licence/Certification:
- PSW, RN, or RPN certificate (preferred)
Work Location: In person
