Dispatcher
Gear Equipment Inc. is a Canadian owned and operated construction services company providing a growing range of equipment and services.
When Gear Equipment started operations in Ontario in June 2014, Gear had only two Vac Trucks and a dream. By 2015 Gear Equipment had 6 trucks in our fleet and grew again in 2016 to 16 units, and we continue to expand. Our Dry Suction and Wet / Dry Hybrid capabilities bring time- and cost-saving innovation to our customers.
Gear brings innovative and flexible services and equipment to the Greater Toronto and Vancouver Areas and is also home of Mecalac equipment. We offer rental, sales, and service of this new versatile line of excavators, loaders, dumpers, and compactors, including specialized rail-based equipment.
If you are looking to work for a growing company who values the contribution of its employees and you demonstrate creativity, initiative, flexibility and a high-level commitment, Gear might be the place for you.
Location: 2214 9th Line, Bradford, ON L3Z 3T1
Time: Monday-Friday 12PM-9PM (Weekend as required)
3 days in-office: 12PM-5PM(In office), then WFH until 9 PM
2 days WFH: 12PM-9PM
Compensation: CA$50,000.00-CA$55,000.00 per year
Summary:
The Dispatcher is responsible for day-to-day interactions with our customers looking to schedule trucks and other associated services multiple locations across Canada. This role will be responsible for gaining an understanding of customer requirements, including scheduling and appropriate equipment assignments. The Dispatcher will be accountable for being responsive to incoming client calls and emails and communicating internally with other internal stakeholders in a timely manner to ensure seamless delivery of service
Job Duties and Responsibilities:
- Responsible for taking and responding to daily customer calls to schedule equipment and services
- Working with customers to gain an understanding of their specific needs, including volumes, equipment, work type and timing (date, time of day, duration, etc.)
- Communicating in a timely manner with Operations leadership and personnel to assign and schedule equipment and resources for requested customer jobs.
- Where possible, securing extra services during customer interactions, such as additional trucks, equipment, service dates, etc.
- Ensuring that all scheduled customer orders are entered in a timely and accurate manner into the scheduling software to provide transparency on upcoming resource requirements.
- Updating customer records including key personnel and points of contact (phone number, email, etc.) for clients
- Work closely with Maintenance staff to schedule equipment repairs to minimize downtime and day-to-day impacts on service and equipment availability.
- Assist with any other tasks or projects as required to meet company objectives.
Requirements:
- Minimum high school diploma or GED equivalency
- Post secondary education preferred
- At least 1-3 years of experience with dispatching is required
- Highly organized with a strong attention to detail
- Previous dispatch experience required
- Ability to prioritize work in a fast, flexible, multi-task environment with minimal supervision
- Strong problem solving skills
- Solid communication skills both verbally (phone) and written (email)
- Strong knowledge of all MS Office programs, including Outlook, Word and Excel
- Previous experience with GPS and scheduling/dispatch software is considered an asset
Benefits:
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Vision care
AODA:
The Company is an equal opportunity employer and will make every effort to accommodate any needs of candidates under the Human Rights Code and accessibility for Ontarians with Disabilities Act (AODA). Please inform us if you require any accommodation through the hiring process
No phone calls or agencies, please.
Pay: $50,000.00-$55,000.00 per year
Ability to commute/relocate:
- Bradford, ON: reliably commute or plan to relocate before starting work (required)
Experience:
- Dispatcher: 2 years (required)
Work Location: Hybrid remote in Bradford, ON
