Location : Montreal, hybrid
CMC Electronics (CMC) has earned an international reputation for innovation and excellence in the design, manufacturing and support of electronic products for the aviation markets. CMC is focused on delivering innovative cockpit and avionics system integration solutions to commercial and military customers worldwide.
Its principal facilities are located in Montreal, Quebec; Ottawa, Ontario; Chicago, Illinois and our newest site in Reston, Virginia. CMC is a major supplier to the aerospace and high-technology industries, airlines, military agencies and government customers worldwide.
Why join our team?
This role provides strong visibility across the organization and exposure to both the commercial and operational sides of the aerospace industry, making it an excellent opportunity for career growth and professional development. You will be empowered to build lasting customer relationships, solve complex challenges, and make a measurable impact in a dynamic environment where teamwork, accountability, and innovation drive success.
As Service Account Manager (After-market), your key responsibilities include:
- Own end-to-end customer aftermarket repair and navigation data programs for assigned accounts.
- Drive value-based pricing, quoting, and contract alignment.
- Ensure revenue, margin, and on-time delivery performance.
- Lead customer relationships and resolve escalations.
- Maintain compliance with aviation, business, and international trade regulations.
- Oversee KPI tracking, forecasting, and operational reporting.
- Steer cross-functional teams to achieve objectives and remove operational constraints.
How to excel in this role:
- Bachelor's degree in business, engineering, or a related field.
- 5 to 10 years of experience in customer relationship management within the avionics, maintenance, or related industries.
- Ability to manage priorities in a fast-paced and demanding environment.
- Experience interacting with various levels of departments on a daily basis.
- Excellent interpersonal and communication skills.
- Bilingualism (French and English) required to manage customer accounts worldwide.
What sets you apart:
- Experience in aviation, commercial, and international trade regulations.
- Experience working with an ERP system.
- Advanced data analysis skills.
What we offer :
- 100% paid group insurance and employer-matched pension plan
- Student financial assistance program
- Free electric charging stations
- Low-cost on-site cafeteria
- Closed between the holidays
- World-class company on a human scale
