Office Services Clerk
Position Summary
The Office Services Clerk provides administrative and operational support to ensure the efficient day-to-day functioning of the office. This role is responsible for mailroom operations, courier coordination, boardroom management, parking program administration, reception coverage, coffee station management, and a variety of general office support duties.
Key Responsibilities
Mailroom Operations
- Receive, sort, and distribute incoming mail, packages, and interoffice correspondence.
- Prepare and process outgoing mail, courier shipments, and registered deliveries.
- Maintain accurate records of incoming and outgoing shipments.
- Coordinate deliveries and pickups with internal stakeholders and external vendors.
- Ensure mailroom supplies are stocked and organized.
- Arrange and schedule courier services for local and national shipments.
- Track shipments and resolve delivery issues as required.
- Prepare shipping documentation and labels.
- Maintain relationships with courier providers and ensure service standards are met.
Boardroom Management
- Coordinate and manage boardroom bookings and scheduling.
- Prepare meeting rooms, including furniture setup and technology readiness.
- Ensure boardrooms are clean, organized, and fully stocked with required supplies.
- Coordinate catering and refreshments for meetings upon request.
Parking Program Administration
- Administer employee and visitor parking programs.
- Process parking applications, assignments, and cancellations.
- Maintain accurate parking usage records for reporting.
- Coordinate with building management regarding parking access and availability.
- Respond to employee inquiries related to parking policies and procedures.
Reception Backup
- Provide reception coverage during breaks, absences, and peak periods.
- Greet and direct visitors in a professional and courteous manner.
- Answer, screen, and direct incoming telephone calls.
- Manage visitor sign-in procedures and issue visitor passes as required.
- Support general front desk operations.
Coffee Station Management
- Monitor and maintain office coffee stations and refreshment areas.
- Replenish coffee, tea, supplies, and consumables as required.
- Coordinate orders with vendors and manage inventory levels.
- Ensure kitchen and refreshment areas remain clean and organized.
Report maintenance issues related to coffee equipment.
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Qualifications
- High school diploma or equivalent.
- Previous experience in office services, facilities support, administration, or customer service preferred.
- Strong organizational and time management skills.
- Excellent verbal and written communication skills.
- Proficiency with Microsoft Office applications.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong customer service orientation and attention to detail.
- Ability to work independently and collaboratively within a team environment.
- Ability to lift 40lbs
