Entry Level Customer Service Representative
JOB-10046579
Anticipated Start Date
July 14,2026
Location
Calgary, AB
Type of Employment
Contract
Employer Info
As a global leader in agriculture enterprise, our client is recognized for their multiple brands and renowned reputation. Their research and development teams combine knowledge and ingenuity to create the most innovative ideas. With their cutting-edge products, they have a common goal: improved quality of life for all.
Job Summary
If you're interested in an Entry Level Customer Service Representative job, then this is the best role for you! This role provides best-in-class service to support business operations and ensure customer and company goals are achieved in partnership with customer-facing teams. Responsible for managing order processing, customer requests, and transactional coordination. Supports resolution of complaints, returns, and operational issues while contributing to process improvement initiatives.
Job Description
- Collaborate with customer-facing commercial units and internal teams to achieve business objectives
- Create and manage customer orders, including delivery date review and product availability checks
- Execute transactional reconciliation for dealer-to-dealer transfers
- Manage product returns, including seasonal items and empty containers
- Respond to customer and team requests via phone, email, and other communication channels
- Handle order entry, adjustments, scheduling, product availability, and delivery issues
- Investigate, resolve, document, and communicate customer complaints and errors
- Participate in process improvement projects
Skills Required
- Results-oriented mindset
- Strong collaboration skills
- Agility and adaptability
- Strong decision-making ability
- Excellent communication skills
- Knowledge or experience in SAP (preferred)
- Proficiency in Excel (preferred)
- Experience in operations, process analysis, strategy development, behavioral influence, or change management (desired)
- Experience handling customer-facing requests and issue resolution
- Strong documentation and organizational skills
- Ability to manage multiple priorities and deadlines
Education/Training/Certifications
- Bachelor’s degree in Business, Supply Chain Management, or related field
- Or equivalent operational experience in Order Management or Logistics
Additional Requirements
- Must pass a background check
- Start Time: 08:00 AM
- Ability to work in a fast-paced operational environment
Pay Rate/Salary
- Estimated Salary: $16.68 to $24.68 per hour. Compensation will be offered within this posted range based on experience, skills, and market factors.
