About the Role
We are looking for a Fine Dining Server who is committed to the elevated standards our luxury, boutique hotel is known for. This role involves not only performing traditional service duties but also engaging proactively with guests as part of our Personal Concierge Program.
The Fine Dining Server plays a central role in delivering an exceptional culinary experience at our hotel in Elora, Ontario. This position requires a polished, attentive professional who embodies refined service, deep product knowledge, and a genuine commitment to creating memorable guest moments.
Servers are responsible for guiding guests through their experience with warmth, precision, and expertise. They uphold the highest standards of hospitality, ensuring every detail, from wine service to table presentation, is executed flawlessly.
Key Duties & Responsibilities:
- Provide elevated, intuitive service throughout each stage of the guest experience.
- Guide guests through menu offerings, answering questions with knowledge, confidence and clarity.
- Deliver refined wine & beverage service, including opening, presenting, and pouring bottles.
- Maintain a polished presence, anticipating guest needs before they arise.
- Ensure all guest interactions reflect the hotel standard of elegance and personalized care.
- Craft bespoke itineraries based on personalized guest information and preferences collected prior to their stay.
- Proactively offer exclusive opportunities, including booking tickets for events and arranging unique experiences, tailored to the guest’s interests.
- Offer assistance by answering questions about the property, services, amenities, local dining, and attractions.
- Anticipate guest’s needs and provide personalized touches to enhance their stay, ensuring they will want to return.
- Address guest concerns and complaints professionally and empathetically, finding solutions to ensure satisfaction.
- Prepare the dining room before service: table settings, polishing glassware, stocking stations.
- Support pre‑service communication with the culinary team regarding specials, allergies, and guest notes.
- Maintain confidentiality and discretion in all matters related to the hotel and hotel guests.
Specific Skills and Qualifications:
- Prior experience in Fine Dining is highly preferred, ideally within a prestigious luxury environment.
- Proven ability to provide exceptional, personalized service to VIP’s and high-profile guests.
- Expertise in researching guests’ preferences, crafting customized itineraries based on their individual needs and desires.
- Extensive knowledge of the local area, including dining, events, hidden gems, seasonal activities, and unique experiences.
- A personal commitment to delivering service that exceeds guest expectations.
- Exceptional communication and interpersonal skills, with the ability to build lasting relationships with all people including guests, staff, and local residents.
- Possessing an eye for detail, with a proactive mentality that will anticipate guests’ needs and deliver anticipatory service.
- Excellent verbal and written communication skills for interacting with guests and colleagues.
- Mastery of maintaining composure and professionalism in busy or stressful situations.
- Flexibility to work various shifts, including nights, weekends, and holidays, as needed to support our guests.
Job Types: Full-time, Permanent
Pay: $65,000.00-$75,000.00 per year
Benefits:
- Dental care
- Extended health care
- Flexible schedule
- On-site parking
- Paid time off
Ability to commute/relocate:
- Elora, ON: reliably commute or plan to relocate before starting work (required)
Experience:
- luxury hotel or restaurant: 3 years (required)
Work Location: In person
