Job description
The Front Desk Agent ensures guest satisfaction through courteous interactions, prompt problem-solving, and effective communication. They are also responsible for maximizing room sales by converting potential clients into guests. The role involves managing all front desk operations, including guest check-in/out, reservations, telephones, and handling payments, in line with hotel policies.
Key Duties & Responsibilities:
- Adhere to hotel policies and procedures.
- Maximize revenue by converting inquiries into bookings.
- Accurately register guests and handle room assignments.
- Coordinate VIP and special requests.
- Operate front desk systems, process payments, and balance shift totals.
- Handle room reservations, respond to emails, and manage inventory.
- Maintain records, including guest registration and billing.
- Assist with housekeeping coordination and maintain positive working relationships.
- Perform basic maintenance tasks as needed.
- Ensure a clean and organized front and back office.
- Report guest complaints or security issues.
- Provide local area information and transportation details.
Skills & Qualifications:
- Strong interpersonal and communication skills.
- Ability to sell and negotiate.
- Proficiency in English; knowledge of French is a plus.
- Basic maintenance skills.
- Eligibility to work in Canada.
Competencies:
- Customer Focus
- Teamwork
- Problem Solving
- Professionalism
- Reliability
Physical Requirements:
- Ability to stand for long periods and lift up to 25 pounds occasionally.
Pay: $15.90-$16.90 per year
Benefits:
- On-site gym
- RRSP match
- Vision care
Ability to commute/relocate:
- Fredericton, NB E3C 2M6: reliably commute or plan to relocate before starting work (preferred)
Experience:
- Customer service: 1 year (preferred)
Work Location: In person
