Our client, a well-established and growing bakery café, is seeking an experienced Operations Manager to lead and oversee front-of-house retail and café operations. This is an exciting opportunity for a hospitality professional who is passionate about customer service, team leadership, and operational excellence.
The successful candidate will work closely with ownership and senior management to ensure exceptional guest experiences, strong team performance, and continued business growth.
About the Role
The Operations Manager is responsible for the day-to-day management of front-of-house operations, ensuring the highest standards of service, cleanliness, food safety, and employee engagement are consistently maintained. This role requires a hands-on leader who can motivate teams, drive sales, and create a positive workplace culture while delivering outstanding customer experiences.
Key Responsibilities:
Operations Management
- Oversee daily retail café operations to ensure smooth and efficient service.
- Maintain high standards of customer service, food quality, cleanliness, sanitation, and safety.
- Ensure all operational policies, procedures, and company standards are followed.
- Monitor daily business performance and identify opportunities to improve efficiency and profitability.
- Perform opening and closing duties as required.
Team Leadership & Development
- Lead, coach, mentor, and motivate employees to achieve operational and customer service goals.
- Conduct interviews and assist with hiring recommendations.
- Coordinate onboarding, orientation, and training for new team members.
- Provide ongoing performance coaching, feedback, and progressive discipline when necessary.
- Create and manage weekly staff schedules based on operational requirements.
- Foster a positive, inclusive, and high-performing work environment.
Customer Experience
- Deliver an exceptional guest experience through outstanding service and hospitality.
- Handle customer concerns and complaints professionally and effectively.
- Implement initiatives that enhance customer satisfaction and encourage repeat business.
- Support efforts to drive sales growth and customer loyalty.
Facility & Store Standards
- Ensure cleaning, maintenance, housekeeping, and operational duties are completed according to company standards.
- Maintain compliance with all health and safety regulations.
- Communicate effectively with ownership and management regarding operational performance, staffing, and customer feedback.
Qualifications
- Minimum 3 years of management experience in hospitality, food service, café, bakery, restaurant, or retail operations.
- Strong leadership and team development skills.
- Proven ability to manage multiple priorities in a fast-paced environment.
- Excellent communication, problem-solving, and organizational skills.
- Customer-focused with a passion for hospitality and service excellence.
- Experience with scheduling, training, performance management, and staff supervision.
- Occupational First Aid Certification is considered an asset.
What Our Client Offers
- Competitive compensation package
- Career growth and advancement opportunities
- Supportive and collaborative work environment
- Opportunity to make a meaningful impact within a growing business
If you are a motivated hospitality leader who enjoys building high-performing teams and delivering exceptional customer experiences, we encourage you to apply.
Pay: $20.00-$30.00 per hour
Experience:
- restaurant, café, bakery, or hospitality: 4 years (preferred)
- Inventory management: 3 years (preferred)
Work Location: In person
