Customer Service Guard - Critical Infrastructure - Full Time Days
Commissionaires – Southern Alberta
Ready. Reliable. Responsive.
Commissionaires Southern Alberta is seeking a professional and dependable Full‑Time Customer Service Guard to support front‑office operations at a Critical Infrastructure site. This role plays a vital part in creating a positive first impression, ensuring smooth site access, and maintaining a secure, welcoming environment for visitors and staff.
As the first point of contact, you will provide exceptional customer service, strong communication, and the professionalism required in a security‑sensitive environment. This position is ideal for someone who enjoys a people‑focused role, managing multiple tasks, and contributing to a mission‑driven organization.
About the Role
In this customer service guard role, you will support daily operations by:
- Greeting and assisting visitors, employees, and guests with professionalism and courtesy
- Verifying credentials and supporting secure access control procedures
- Answering and routing phone calls, emails, and inquiries promptly
- Managing visitor logs, badges, and associated administrative tasks
- Providing general information and support to internal teams and external guests
- Maintaining an organized, orderly reception environment
- Upholding site security and confidentiality standards at all times
What You Bring
Successful candidates will have:
- A valid Alberta Security Guard License
- Current First Aid and CPR certification
- A minimum of seven years of residency in Canada (required for enhanced security clearance)
- High fluency in English, both oral and written
- Strong time‑management skills and the ability to balance multiple tasks
- Proficiency with Microsoft Office and strong computer skills
- Excellent customer service skills and a professional, approachable demeanor
- Strong conflict‑management abilities
- High attention to detail and the ability to follow established procedures
Working Conditions
- Office‑based customer service environment within a Critical Infrastructure site
- Interaction with visitors, staff, and security personnel in a structured setting
- Regular periods of sitting, computer use, and front‑desk communication
- Professionalism, alertness, and confidentiality required at all times
- Full-time position with scheduled day, evening, and weekend shifts
Why Join Commissionaires?
Commissionaires is a trusted Canadian organization with a longstanding reputation for integrity, service, and professionalism. We provide meaningful, mission‑driven work that directly supports community safety and operational excellence. You will join a respected, diverse team while gaining valuable experience within a secure, high‑responsibility environment.
