Job Description
Customer Service Supervisor
About Toyota Financial Services
Toyota Financial Services (TFS) provides retail, leasing and wholesale financial services to Toyota and Lexus dealerships and customers across Canada. TFS is a member of Toyota Financial Services Corporation (TFSC), a wholly-owned subsidiary of Toyota Motor Corporation in Japan with the Canadian operation headquarters in Markham, Ontario.
What Sets Us Apart?
At Toyota Financial Services (TFS), you will help create best in class customer experiences in an innovative, collaborative, and team focused environment. TFS is an important part of the Toyota family, an award-winning global company, recognized worldwide for our technological leadership and superior standards of quality, continuous improvement, and environmental responsibility.
TFS has an exciting permanent opportunity as the Customer Service Supervisor reporting to the Manager in the Customer Service department. The Customer Service Supervisor will be overseeing the day-to-day activities of the Customer Service team to ensure effective, efficient operations, and customer-oriented handling of communications.
What You Will Be Doing:
People Leadership & Development
- Provide structured coaching, feedback, and guidance to associates and Team Leads to maximize performance and foster engagement
- Set clear expectations and oversee daily supervision and performance feedback delivery
- Own formal performance management processes, including development and remediation
- Promote an inclusive, respectful, and customer‑focused work environment
Operational Oversight
- Oversee day‑to‑day customer service operations to ensure service levels are met
- Review and analyze departmental dashboards and performance metrics
- Oversee staffing, workload distribution, and adequate operational coverage
Quality Assurance & Compliance
- Ensure compliance with policies, procedures, and regulatory requirements
- Oversee quality assurance processes, including call reviews
- Identify risks, trends, and gaps; implement corrective action plans
- Oversee Insurance operations to ensure customer compliance and timely remediation
Process Improvement
- Lead development and maintenance of standard operating procedures (SOPs)
- Resolve complex processing and operational issues
Support departmental goal‑setting, objectives, and continuous improvement initiatives
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What You Will Bring:
- University Degree/College Diploma
- Minimum 3 years’ experience in a customer service environment, supervisory experience preferred
- Excellent verbal communication and, interpersonal and coaching skills
- Strong written communication skills
- Proficiency with MS Office Excel/PowerPoint
- Self-starter and independent
- Team oriented and results driven
- Bilingual in English and French (mandatory)
What We Will Bring:
- Temporary work-from-home environment
- A work environment built on teamwork, flexibility and respect
- Competitive salary including bonus
- Health and dental benefits effective immediately.
- Company pension plan with matched contribution
- Associate vehicle discount program
- Professional growth and development programs to help advance your career, as well as tuition reimbursement
Fitness reimbursement
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The anticipated annual base salary for this position is $74,500 - 94,000. The offered salary will be based on the candidate’s experience, knowledge, skills and qualifications.
What You Should Know:
At Toyota, our success begins and end with our people. We embrace diverse perspectives and value and unique human experiences. We are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. Applicants for our positions are considered without regard for race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, or any other characteristics protected by law.
