Customer Experience & Merchandising Coordinator
Maternity Leave Contract
We're looking for a warm, organized, customer-focused human to join our flower-filled world for a maternity leave contract beginning July 7, 2026.
Hanson Road is a modern flower shop and gift boutique in downtown Fredericton. We specialize in fresh flowers, plants, gifts, workshops, and helping people celebrate life's big and small moments.
This role is ideal for someone who loves working with people, enjoys keeping things organized, notices the little details, and takes pride in creating beautiful spaces and meaningful customer experiences.
Position Details
Position: Customer Experience & Merchandising Coordinator
Contract Length: Approximately 12–18 months
Start Date: July 7, 2026
Regular Schedule:
- Tuesday – Friday: 9:30 a.m. – 5:30 p.m.
- Saturday: 9:30 a.m. – 4:30 p.m.
Compensation: $17/hour
What You'll Be DoingCustomer Experience
- Greeting customers and creating a welcoming in-store experience
- Helping customers select flowers, plants, and gifts
- Taking flower orders and helping customers navigate life's celebrations, milestones, and meaningful moments
- Assisting customers in-store, over the phone, and by email
Merchandising & Inventory
- Receiving, pricing, and stocking inventory
- Creating and maintaining beautiful displays throughout the shop
- Restocking products and keeping shelves organized
- Monitoring inventory and noticing the little details that help the shop run smoothly
Communications
- Responding to customer emails
- Sending ready-for-pickup notifications
- Assisting with phone inquiries and order fulfillment
Creative & Event Support
- Creating Instagram stories and sharing what's happening in the shop
- Assisting with workshop and event preparation
- Providing occasional floral and plant care support
- Assisting with occasional flower and gift deliveries within the Fredericton area
We're Looking For Someone Who
- Loves helping people
- Has strong customer service and communication skills
- Is organized and detail-oriented
- Takes initiative and notices what needs to be done
- Sees something that needs attention and takes action to fix it
- Enjoys working independently and as part of a small team
- Is comfortable learning new technology and software
- Has a valid driver's license and is comfortable making occasional local deliveries
- Thrives in a fast-paced environment, especially around holidays and special events
What to Expect
While the regular schedule is Tuesday through Saturday, Hanson Road experiences several busy seasons throughout the year. Additional hours are expected during peak periods, including Valentine's Day, Mother's Day, Christmas, Graduation Season, Easter, and Thanksgiving.
These are exciting, fast-paced weeks where our entire team comes together to help make meaningful moments happen for our customers. Flexibility during these busy seasons is an important part of the role.
Bonus Points If You Have
- Retail experience
- Merchandising experience
- Social media experience
- Experience with flowers, plants, events, or giftware
To Apply
Please send your resume and a short note introducing yourself and telling us why you'd like to work at Hanson Road.
Applications can be sent to [email protected].
We can't wait to meet you!
Pay: From $17.00 per hour
Application question(s):
- Do you have regular access to a reliable vehicle?
Work Location: In person
