Field Service Technician II - this position is based in Cambridge, Ontario CANADA
Job Summary:
Field Service Technician II performs all duties of FST I and provides advanced technical and diagnostic programming, technical support, troubleshooting, repair, refurbishment, and emergency service for Kawasaki robots.
Core Role Responsibilities
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Ensure equipment is installed and commissioned safely, reliably, and within the time & budget constraints.
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Working knowledge of PLC communication and other ancillary equipment.
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Knowledge of robotics work cell and control systems.
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Troubleshoot hardware and process issues & repair mechanical and electronic Kawasaki robots.
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Ability to lead team of technicians at customer facilities and conduct informal training of engineers, skilled trades & operators in electrical & mechanical applications, operations, maintenance, troubleshooting and repair.
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Effectively communicate with design engineering, application engineering, training, administration and customers.
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Generate detailed & accurate work order closing documentation and provide necessary details to generate quotes.
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Participate in 24/7 phone support rotation, providing troubleshooting support for customers.
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Complete and provide accurate, detailed expenses for invoicing.
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Ensure work is completed within designated timeframe & budget requirements per work order or quote.
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Perform preventive maintenance on customer robots.
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All other duties as assigned.
Qualifications
a. Required
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Associates degree or equivalent of 3+ years of technical repair experience related to robotics or automation
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Proven mechanical & electrical aptitude
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Experience in troubleshooting electrical, controls and safety circuitry
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Proficient in Microsoft Office Suite
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Committed to environmental health and safety policies and procedures
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Excellent organizational & time management skills
b. Preferred
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Experience with robot programming, automation integration, paint or sealer robotics and Vision
Physical Requirements
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Must be able to lift 55 pounds unassisted
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Able to stand, kneel, and perform repetitive motions for extended periods
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Ability to travel domestically & internationally for up to two-week increments
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Attendance is a requirement of this position
