Position Title: Guest Service Attendant
Location: 75White Point #2, Hunts Point, Nova Scotia, Canada
Reports To: Guest ServiceManager
Resort Division: Resort F& B Services
Employment Type: Full-Time
Position Overview:
Provide friendly, efficient and exceptional service to all guests of White Point. Work collaboratively with team members and other departments to exceed standards. Set up function spaces for groups, weddings and other events in accordance to provided function sheets in a timely and attentive manner.
Key Responsibilities:
- Providing efficient, attentive and friendly service to the guest
- Adherence to established standards
- Practices good customer relations and suggestive selling
- Quality of grooming
- Quality of friendliness and sensitivity to guests' needs
- Quality of service provided
- Degree of guest acceptance and satisfaction
- Quality of coordinating with peers and results achieved
Qualifications:
- WHMIS
- First Aid
- Providing direct guest services
- Providing meeting room services
- Billing
- Reports to work on time and in full uniform
- Follows established sign in/out procedures
- Has complete knowledge of food and beverage items responsible for serving
- Knowledge of services offered in the hotel
- Follows established standards
- Maintenance and cleanliness of public areas
- Maintenance and cleanliness equipment and storage spaces
- Maintenance and organization of meeting room supplies
- Accurate and complete order taking
- Proficient use of dining room precheck system (Silverware)
- Following procedures of room service delivery and pickup
- Handling cash and credit cards
- Greeting guests in a friendly manner and following guidelines set up in the orientation program re service strategies.
- Install/ run AV equipment when necessary
- Appearance and Grooming
- As per Uniform Standard
- Preparation for Shift
- Checks the function book for necessary set ups/coffee breaks and bills to be completed
- Checks day sheet for room deliveries
- Checks walkie talkie operation
- Talk to fellow workers and/or check task sheet for up-to date information
- Public Spaces
- Maintains cleanliness of public spaces as required including furniture arrangements, ashtrays, abandoned dishes, floors, light bulbs
- Lights and maintains Main Lodge fireplaces
- Maintains cleanliness of ground around Main Lodge entrance and any other area where needed in the work areas
- Meeting Services
- Scheduled set up performed as specified in the Function Sheet Binder
- Food and Beverage services provided as scheduled per day, task & function sheets
- Storage spaces kept clean, organized in such a manner that no equipment has a risk of damage.
- Equipment and supplies kept neat and clean
- Billing procedures followed
- Room Service
- Orders taken in sequence
- Proper tray set up
- Loading, carrying and unloading a tray
- Tray delivery
- Tray pickup
- Guest Checks
- Operates pre-check machine (Silverware)
- Checks totals / items ordered against written copy
- Voided checks to be initialed by supervisor
- Enters settlement information of bills in Silverware
- Use of Social Skills
- Greets guests
- Addresses guest
- Conversing with guest
- Answering the telephone
- Dealing with complaints
- Dealing with difficult customers
- Working harmoniously with colleagues and management
- Dealing with accidents to guests and staff
- Orientation
- Property information
- Knowledge of hotel and other facilities
- Knowledge of management structure
- Knowledge of management's and employee rights
- Knowledge of work schedule
- Knowledge of employee benefits
- Knowledge of fire procedures
- Knowledge of accident hazards
- Knowledge of health and safety regulations
- Knowledge of liquor laws
- Completion of NS Best program plus one-day general company orientation
- Deliveries to or from Liverpool as requested by dept supervisor/manager
- Attends department/training meetings
- Member of Occupational Health & Safety Committee (one person per department)
- Reporting
- Verbal
- Journal
Working Conditions:
● Must be able to work flexible hours including days, evenings, nights, weekends and holidays
● Required to move, lift, carry, pull and place objects weighing less than or equal to 25 pounds without assistance
● Stand, sit or walk for an extended period of time or for an entire shift
● Reach overhead and below the knees, including bending, twisting and pulling
● Move over sloping, uneven or slippery surfaces
White Point Peach Resort is an equal opportunity employer committed to hiring a diverse workforce. WPBR is also committed to providing accommodations for people with disabilities. Upon request by the applicant, accommodation will be provided in all parts of the hiring process. Please contact the Human Resources department with any accommodation requests.
Pay: $16.75-$17.50 per hour
Application question(s):
- Are you a Canadian Citizen, Permanent Resident or have a valid 2 year work permit?
Work Location: In person
