About Us
Homeward Trust Edmonton (Homeward Trust) is a not-for-profit organization charged with ending homelessness in Edmonton. Our efforts are guided by community needs and priorities as outlined in A Place to Call Home: Edmonton’s Plan to Prevent and End Homelessness. Homeward Trust has a dynamic work environment, filled with high-energy, dedicated, and passionate people.
Homeward Trust coordinates and provides resources for local efforts that address homelessness and its devastating impacts on individuals, families, and communities. We work with agencies, neighbourhoods, mainstream systems, community members, and all orders of government in pursuit of this singular objective, grounded in the belief that we can and will end homelessness in Edmonton. Homeward Trust is proud that our community is recognized both nationally and internationally as a leader in this work.
Find Furniture Bank (Find) is part of Homeward Trust Holding Company (HTHC) a not-for-profit organization that operates companies in support of the mission of ending homelessness.
Find is a social enterprise, operating in partnership with Homeward Trust Foundation (HTF) and housing-focused community agencies. Find’s goals are to provide essential furnishings free of charge to individuals and families who are moving out of homelessness and to supply low-cost, quality furniture and housewares for sale to the public.
Find’s creation has its roots in the realization that access to affordable furniture was a key component in allowing the homeless to be housed, and housing sustainability.
For further information visit: http://homewardtrust.ca/
About You
At your core, you should be passionate about helping people. We work with a diverse group of people to help our most vulnerable transition out of homelessness and into their new home through the Housing First program. You love creating moments of human connection. You are excited about unboxing and finding treasures. You enjoy cleaning, sorting, organizing, and possess the ability to have tough conversations with donors when we can not take donations that align with our mission. You are team oriented, have a positive attitude and can communicate effectively.
What You’ll Do
The Processing Associate – Specialty primarily works in the processing area of the store, specifically at the Donor Door, receiving donations from donors. Donations are then sorted and placed in their appropriate areas for detailed processing. There is a high degree of customer contact in this area, and the Processing Associate – Speciality must be able to cheerfully interact with donors and members of the public in a variety of situations.
Customer Service & Receiving Donations:
- Deliver exceptional customer service by actively engaging respectfully with donors, responding to inquiries, assisting with donations, resolving concerns professionally and ensuring every donor feels welcomed, valued and supported.
- Approach donors as an ambassador for the primary mandates of FIND and the goal of ending homelessness in Edmonton.
- Build relationships with donors and coworkers with high energy, exceptional communication, and strong interpersonal skills
- Performing furniture inspections as provided by in-house training, showing discretion and professionalism in accepting or denying donations.
- Carries donations and/or assists donors with donations.
- Accurately records and tracks donations for reports back to community.
- Notifies donor of what can and cannot be accepted, explain why donations must be refused and provide alternative donation options in the area.
- Sincerely and genuinely thank donors for making a difference.
Opening:
- Checks the premises for items left overnight and brings them inside.
- Clears the exterior of the donation area to ensure customer and worker safety.
- Ensures exterior donation area is kept clear and safe throughout the shift.
- Places out any signage and ensure all tracking paperwork is prepared for entry.
Processing Donations:
- Sort and direct items received into proper designated areas and bins.
- Evaluate household items for quality, condition, and visual appearance.
- Clean and repair items as per established policies and procedure.
- Price items by following established pricing guidelines and affix price tags to items as required.
- Maintain store and department cleanliness by sweeping, dusting and removing unusable items.
- Ensure the functionality of electronic/mechanical items.
- Load/unload furniture safely utilizing all required materials and/or equipment/straps available.
- Process hard furniture by cleaning/dusting/minor repairs as required.
- Process soft furniture by safety utilizing our steam cleaner and following proper cleaning procedures to ensure the longevity of the equipment.
- Safely using tools to repair, tighten or disassemble furniture.
- Participate in established training and maintain WHMIS safety and paperwork requirements.
Additional Duties as assigned.
Must Haves
- Minimum of High School or GED equivalent
- Open and transparent communication skills – written and verbal.
- Availability Monday through Sunday with flexibility to work evening as required.
- Experience in excellent customer service
- Ability to work in steel toe shoes/boots.
- Ability to work inside and outside in all weather.
- Ability to lift up to 50 lbs.
- Ability to stand for long periods of time.
- Solid analytical, critical thinking and problem-solving abilities.
- Clear criminal record check.
Nice To Haves
- Experience and understanding of Indigenous culture and traditions is an asset.
- Working knowledge of the state of homelessness in Edmonton and across the country is an asset.
- Working knowledge of Occupational Health and Safety Protocols
Find’s Work Culture
- Innovative -- innovative and outside of the box thinkers
- People-oriented -- supportive and open
- Team-oriented -- cooperative and collaborative
- Fun and Focused – We work hard, and we play hard
- Goal-oriented – We will end homelessness in Edmonton.
If you are a team-oriented, innovative, and goal-driven individual who is passionate about helping others, this role is perfect for you! Join Find’s fun and focused work culture and help end homelessness in Edmonton.
At Find, our strength comes from the diverse backgrounds and experiences of our team. We are an open, welcoming and flexible workplace and strongly encourage everyone interested in joining us to apply.
