Summary
- Lead the day-to-day operation of a growing Service Department
- Join a progressive company with opportunities for career advancement
- Competitive compensation, comprehensive benefits, and a strong team culture
About Forbidden Mechanical
As part of the Meraki Family, Forbidden Mechanical is committed to keeping vehicles and equipment operating safely and reliably. Our team of certified mechanics brings extensive experience and a strong dedication to quality, safety, and customer satisfaction. We take pride in delivering service that is not only dependable but also highly responsive to our customers' needs.
About the Opportunity
We are currently seeking an Assistant Service Manager to join our team in Courtenay, B.C.
This is an exciting opportunity for an experienced Service Advisor or service leader looking to take the next step in their career. Working closely with the Branch Manager, you will provide day-to-day leadership of the Service Department while remaining actively involved in customer service and Service Desk operations.
You will coordinate workflow, support technicians and Service Advisors, monitor department performance, resolve customer concerns, and provide operational leadership to ensure the Service Department operates safely, efficiently, and profitably while maintaining exceptional customer service. You will also provide operational support to the Service Desk as required to maintain workflow, customer service standards, and business continuity.
About You
You are an organized, customer-focused leader who enjoys working in a fast-paced environment. You communicate effectively, make sound decisions, and know how to keep a service department operating efficiently while building positive relationships with employees and customers.
The ideal candidate will have:
- 3-5 years of experience in a heavy-duty, commercial transport, automotive, equipment, or fleet service environment
- Experience as a Service Advisor, Service Coordinator, Shop Foreman, Assistant Service Manager, or similar leadership role
- Strong understanding of service department operations and repair order management
- Excellent communication, leadership, and customer service skills
- Strong organizational, problem-solving, and time management abilities
- Experience using dealership or service management software
- Valid Class 5 Driver's Licence
Experience as a Heavy Duty Technician, Commercial Transport Mechanic, or Automotive Technician would be considered an asset but is not required.
This is a long-term opportunity for someone who wants to grow into a key leadership position while helping shape the future of our Service Department.
About the Benefits
As a valued member of our team, you will be rewarded with:
- Extended health, dental, vision, disability, and life insurance
- RRSP package
- Full-time hours with overtime available
- Free on-site gym and employee parking
- Staff discounts on parts and mechanical services
- Company events
- Opportunity for advancement
- And much more!
Give a damn. Get it done. Be real. These are the three uncompromising values that define our culture—and the team you'll be joining. If you share these values and have the skills to succeed, we want to hear from you.
Job Types: Full-time, Permanent
Pay: $32.00-$38.00 per hour
Benefits:
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Store discount
- Vision care
Ability to commute/relocate:
- Courtenay, BC: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Have you used a dealership or service management system?
Experience:
- heavy-duty, commercial transport, automotive, or fleet: 2 years (required)
Licence/Certification:
- Class 5 Driver's Licence (required)
Work Location: In person
