The hourly wage rate for this position is $17.60 . Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity. We are committed to offering competitive compensation and comply with all applicable pay transparency legislation. Further details regarding our total rewards offerings will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial intelligence–based tools may be used at certain stages of the recruitment and applicant screening process. Supervisor Responsibilities
This job has no supervisorial responsibilities.
Summary
The expectation of this position is that the employee performs their duties and responsibilities in an efficient and effective manner. Furthermore, the expectation is to perform these duties while working as a part of a team.
Essential Duties and Responsibilities
- Maintain knowledge of the available food and beverage items as well as other products being sold in their Premium area.
- Ensure to be fully set up and ready to go prior to doors
- Take Food and Beverage orders directly from guests in a timely & friendly manner.
- Manage multiple guest bills and tabs, ensure orders are punched in correctly, payments are processed, and all orders are closed at the end of the event
- Able to upsell when possible
- Maintain health and safety standards in Premium work areas.
- Follow proper inventory management procedures when grabbing product during the shift
- Always exceed guest expectations.
- Establish rapport with guests
- Resolve customer complaints in a friendly and service-oriented manner.
- Complete proper closing out procedures including inventory, cleaning, and other tasks as assigned
- All other tasks as delegated
Team
- Displays a positive attitude toward teammates and managers
- Helps fellow team members whenever necessary
- Always on time and ready to perform required duties
Physical Demands/ Work Environment
- Ability to lift and carry up to 40lbs.
- Frequent periods of standing and walking
- Outdoor venue subject to changing environmental conditions.
- Frequent use of stairs.
- Size of Stadium tends to involve higher physical demands on event days.
- Sensory Attention: this environment is a noisy loud environment on event days.
Language Skills
- English is the working language at this job location. Candidate must be able to understand, read, write, and speak English.
- French is not mandatory but considered an asset.
Qualifications
- Previous Hospitality experience, or food and beverage experience is considered an asset
- Minimum of 1 year serving experience preferred
- Must be bondable, and pass an employer administered background check.
- Must be able to demonstrate mathematical skills
- Must possess a valid Smart Serve Certificate
- Must be able to multi-task
- Must be able to work in a fast pace environment
- Must be able to work flexible shifts including nights, weekends, and holidays.
- Must be able to work all RedBlacks Games
