hollis+morris is a modern furniture and lighting design firm. Based in Toronto and having debuted 10 years ago, hollis+morris is rapidly expanding. With clients such as Facebook, Nobu, Amazon, Vice Magazine, and Google, the company is quickly gaining recognition in the global market.
We are currently seeking a self-motivated Sales Representative who will combine their creative design knowledge with their sales talent to present our products in a knowledgeable and friendly manner. You have a proven background in exceptional customer service and enjoy building relationships with clients, assisting them to find the right unique hollis+morris products for their design space. You will also be an advocate on behalf of clients by reporting and responding to their needs while maintaining profitable sales growth.
Reporting to the Managing Director, the successful candidate will be able to identify and grow new market opportunities as well as expand existing customer bases. You will elevate the brand profile by taking an ambassador role through product outreach/communication, promoting hollis+morris products with architects, interior designers, developers and end users and in doing so you will maintain high visibility for hollis+morris throughout North America.
This role also works closely with the Sales/Marketing Coordinator to ensure the consistent seamless administration of our sales process.
Key Responsibilities:
New business prospecting and exploring leads through market research and cold calling with all types of customers.
Present to Design Firms (digitally or in-person) our product offering, brand capabilities, and answer any resulting enquiries.
Primary responsibility includes steps 1 & 2 of the sales process flow (outlined below) while supporting other team members with their portion, as needed:
1. Outbound – cold calls, product presentations, email reach out
2. Inbound – incoming inquiries across all platforms for quotes, pricing, specs, product details, etc.
3. RFQs – formalize quotes, in-depth specs, lead times, etc.
4. Payments – processing deposits/full payments, creating shop tags, moving order into production
5. Customer service – after sales issues or questions
Prepare quotations and estimates for clients.
Support sales and marketing initiatives such as trade shows and product launches.
Convey product knowledge including technical specifications, aesthetic/design, and customization.
Work occasionally from the office to co-ordinate meetings, presentations, and host designers and customers on-site.
Maintain and grow client database and data entry in the Company’s CRM system.
Address customer service concerns in a timely, efficient, and cost-effective manner.
Update customer on the status of their order and act as a liaison between the production or shipping team and customer including confirming order changes, any delays, shipment tracking info, etc.
Communicate all insights from customer and industry interaction (examples below) during weekly catch-up meetings and ad-hoc as requested:
-Prior week’s meetings and sales presentations
-Upcoming meetings and sales presentations
-New business and repeat customers of note
-Customer comments or requests that are out of the ordinary
-Inquiry trends (types of projects, products, quantities, new applications of products, project locations etc.)
-Project outlooks/delays, customer expectation, etc.
-Industry trends, what our competitors are doing
Provide back-up support to the team during absences, as directed by Management.
Other related projects, tasks, administrative duties as necessary to support the business
To be Successful in this role:
- College Diploma (or University Degree) in Marketing, Advertising, Architecture, or Interior Design preferred.
- Previous experience in inside sales servicing interior design or architectural sector preferred.
- Comfortable with prospecting through outbound, phone-based sales.
- Proven experience building relationships with clients
- Superior communication skills – both written and verbal.
- Excellent copywriting and proofing skills with a high attention to detail.
- Results-focused and driven to succeed with strong organizational and project management skills.
- Works well independently as well as in a team environment.
- Self-starter who goes above and beyond on tasks.
- Some evening and weekend work, as business needs require.
Job Types: Full-time, Permanent
Pay: $60,000.00-$90,000.00 per year
Additional pay:
Benefits:
- On-site parking
- Paid time off
- Store discount
- Work from home
Flexible language requirement:
Schedule:
Experience:
- Outbound sales: 3 years (required)
- Lighting and Furniture Sales: 2 years (required)
- sales in interior design or architectural: 2 years (required)
Willingness to travel:
Work Location: Hybrid remote in Toronto, ON
