Job Summary
We are seeking a dedicated and detail-oriented Collection Agent to join our financial services team. The successful candidate will be responsible for managing accounts receivable, communicating with clients to collect outstanding payments, and maintaining accurate account records. This role requires strong negotiation skills, excellent customer service, and proficiency with accounting software. The Collection Agent plays a vital part in ensuring the company's financial health by effectively analyzing and reconciling accounts while providing professional support to clients.
Duties
- Contact clients via phone, email, or written correspondence to follow up on overdue accounts
- Negotiate payment arrangements and resolve billing discrepancies in a professional manner
- Maintain detailed records of collection activities and client interactions using accounting software
- Perform account reconciliation to ensure accuracy of financial records
- Analyze account data to identify delinquent accounts and prioritize collection efforts
- Assist with accounts payable and receivable processes as needed
- Conduct account analysis to determine the best course of action for overdue accounts
- Collaborate with other departments to resolve billing issues and improve collection procedures
- Ensure compliance with company policies and relevant financial regulations
Qualifications
- Prior experience or knowledge in accounting, accounts receivable, or financial services preferred
- Proficiency with accounting software and data entry skills
- Strong negotiation abilities and excellent phone etiquette for effective communication with clients
- Exceptional customer service skills with a professional demeanor
- Analytical skills for account analysis and reconciliation tasks
- Basic math skills necessary for accurate data processing and calculations
- Ability to handle sensitive information discreetly and maintain confidentiality
- Strong attention to detail and organizational skills to manage multiple accounts efficiently
This role offers an opportunity for individuals interested in finance, customer service, and account management to develop their skills within a dynamic team environment. The ideal candidate will be proactive, solution-oriented, and committed to maintaining positive client relationships while ensuring timely payments.
Pay: $36,252.90-$69,048.35 per year
Work Location: In person
