Customer Service Executive (Bilingual)
Downtown Toronto (On-site)
Join a global financial services firm with an award-winning trading platform and strong focus on growth, development, and internal mobility.
What We Offer
- Competitive salary + bonus potential
- 15 days vacation + birthday leave
- RRSP contributions + Health & Dental benefits
- LinkedIn Learning + career development opportunities
- Modern downtown Toronto office
About the Role
As a Customer Service Executive, you’ll support clients across Canada and global markets, working closely with teams in Toronto, London, and APAC. You’ll play a key role in delivering exceptional client experiences and maintaining smooth day-to-day operations.
Key Responsibilities
- Handle inbound client inquiries via phone, email, live chat, and messaging
- Deliver high-quality, timely support and act as a brand ambassador
- Provide product guidance to help clients maximize platform usage
- Collaborate with global teams across multiple regions
- Resolve or escalate client issues efficiently
- Maintain accurate client records and meet KPI/SLA targets
- Assist with client payment-related queries
Schedule & Work Arrangement
- On-site role (5 days/week in office)
- Shifts typically range between 9:00 AM – 5:00 PM and 10:00 AM – 6:00 PM
Qualifications
- Bilingual: English + French (required)
- Strong communication and problem-solving skills
- Client-focused mindset with attention to detail
- Interest in financial services/trading environment
- Degree in Business, Finance, Economics, or related field (preferred)
Additional Requirements
- Ability to complete UK regulatory assessment and Australian RG146 certification within 6 months of hire
- Ongoing commitment to certification and compliance standards
CMC Markets is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age.
Job Types: Full-time, Permanent
Pay: $50,000.00-$55,000.00 per year
Benefits:
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care
Ability to commute/relocate:
- Toronto, ON: reliably commute or plan to relocate before starting work (required)
Experience:
- financial services, trading, or regulated environment: 1 year (required)
Language:
Work Location: In person
