Front Desk & Membership Coordinator
Denman Athletics | Vancouver, BC
At Denman Athletics, we do things differently.
We're looking for someone who is highly organised, genuinely enjoys working with people, and thrives in a fast-paced environment. This role is much more than checking people in at the front desk—you're often the first and last interaction our members have each day, so your ability to make people feel welcome, looked after and part of the community is incredibly important.
We're looking for someone who takes pride in their work, enjoys building relationships, communicates confidently, and loves being part of a team that's passionate about helping people improve their health.
What you'll be doing
- Greeting members and providing an exceptional front desk experience.
- Building genuine relationships with our members and helping create the welcoming community we're known for.
- Answering enquiries via phone, email and in person.
- Confidently discussing our training programmes and memberships with prospective members.
- Assisting with consultations, membership sign-ups and client onboarding.
- Managing bookings, payments and day-to-day administration.
- Assisting with member retention and follow-up communication.
- Supporting our social media and marketing with photos, videos and content.
- Keeping the front desk and reception area organised, professional and welcoming.
- Working closely with the coaching team to ensure members receive an exceptional experience from start to finish.
What we're looking for
The right person is:
- Highly organised and naturally proactive.
- Excellent with people and able to build rapport quickly.
- Confident communicating both in person and over the phone.
- Comfortable discussing memberships and helping prospective members choose the right option for their goals.
- Friendly, professional and approachable.
- Able to manage multiple priorities while remaining calm under pressure.
- Passionate about health, fitness and helping people.
- A strong team player who enjoys contributing to a positive workplace culture.
Experience
- Previous administration or front desk experience preferred.
- Sales or customer service experience is essential.
- Strong computer skills (Microsoft Office and Google Workspace).
- Excellent written and verbal communication skills.
- High attention to detail.
- Experience within the health and fitness industry is an asset, but not essential.
Hours
This is a part-time position, with a minimum of 15 hours per week.
The successful candidate must have flexibility to work a combination of:
- Early morning shifts (starting as early as 5.30am)
- Evening shifts (finishing around 8.00pm)
- Saturday mornings
A typical week will include a mix of mornings and evenings depending on the needs of the business.
Why work at Denman Athletics?
We're a small team that genuinely cares about our members and each other. This is an opportunity to work in a positive, energetic environment where you'll have a meaningful impact on people's lives every day.
We offer:
- Ongoing training and professional development.
- A supportive and collaborative team environment.
- Complimentary gym membership.
- Extended health benefits for eligible team members after successfully completing their first three months of employment.
- The opportunity to grow with a business that values initiative, professionalism and continuous improvement.
To Apply
Please send your resume along with a brief cover letter telling us why you'd be a great fit for Denman Athletics.
Email: [email protected]
Subject Line: Front Desk & Membership Coordinator Application
Job Type: Part-time
Pay: $20.00-$23.00 per hour
Benefits:
- Casual dress
- Dental care
- Extended health care
- Flexible schedule
- Paid time off
Work Location: In person
