Position Summary:
Come join us in Surrey at one of our energetic, fun and progressive clinics. We are passionate health professionals looking for an experienced and supportive Office Manager to join our team. In this position, you bring experience in optimizing clients and clinicians’ schedules, a high degree of multitasking, laughter, empathy, and a strong business/sales background.
Why choose us?
Our Vision
Neuromotion ensures individuals impacted by a neurological condition are cared for in a supportive environment by a specialized multidisciplinary rehabilitation team.
Our Values
Neuromotion team member’s practice: Compassion, Knowledge, Integrity, Dedication, and Collaboration
Our Dedication to our Clients
- Diverse - We treat clients with Neurological Conditions including, Parkinsons, Multiple Scholosis, Stroke, TBI,
- Progressive – we use targeted, innovative, high-tech equipment
- Trust – we work with clients to reach their goals showing empathy and commitment
Why we encourage you to join our team
- 4% vacation pay
- Opportunity to work with a dedicated and specialized group of clinicians
- Paid onboarding with one-on-one mentorship
- Health and Dental benefits
- RRSP options with Employer match of 3%
- Education allowance
- Paid sick days
- Weekly team education meetings
- Project Management
- Use of the Jane app
- Community involvement
- Regular team social events
- Career advancement opportunities
Management/Leadership Focus
- Ensuring that clinic operations are efficient, professional and organized
- Creating a clinic culture that is fun and inspirin
- Encouraging your team with positive reinforcement to reach their goals
- Providing support and mentorship to the admin team, clinicians, and clients
- Scheduling of team members and shift coverage, ensuring clinicians schedules are fully optimized adhering to business and revenue requirements
- Determining the utilization of clinicians and participating in the hiring process of new team members.
- Providing efficient and concise onboarding of new team members
- Efficiently plan and execute 1 monthly team meeting
- Developing protocols and procedures to improve our current operations and team productivity.
- Participating in clinic initiatives, marketing, social media, and community awareness
- Adhering to a clinic budget
- Communicating and collaborating with clinical leads, office managers and the leadership team
- Executing Health and Safety protocols with the team members
The Office Manager will also administer front desk duties which include:
- Register clients in Jane App, collect payment, issue receipts
- Have a strong understanding of our professional services, and assist clients with bookings
- Client scheduling, billing and claims
- Direct billing to 3rd party insurers
- Answer phone and email queries
- Maintenance of clinic equipment
- Product sales management
- Cleaning of the clinic
- Processing medical records
- Positive energy, humour
Mangement /Leadership Experience
- 2+ years
- University degree or diploma is an asset
- Experience in the Health Sector is recommended
- Requirements - 1+ year of experience with JANE app, direct billing, and liaising with ICBC and WorkSafeBC.
- Strong ability to motivate and provide positive feedback to team members to maximize productivity
- Excellent communication, organization, and customer service skills
- The ability to empathize with clients and ensure the best care possible.
- Reliable, responsible, and flexible with your schedule
- Ability to multi-task and prioritize
- Ability to navigate conflict and escalations in a calm and collaborative way
Contact us today!
Please submit a cover letter and resume to: [email protected] Attn: Carla McBeth
Job Type: Full-time
Pay: $27.00 per hour
Benefits:
- Casual dress
- Company events
- Extended health care
- RRSP match
Application question(s):
- Do you have any experience in sales?
Experience:
- Janeapp: 1 year (required)
- Front desk: 2 years (required)
Work Location: In person
