Report to: Bussiness Manager and Regional Head of Western Canada
Employment Type: Full-Time Permanant
Location: Calgary, AB, T2P 3W2
Key Responsibilities
- Loan Administration
- Monitor daily loan transactions, including drawdowns, repayments, repricing, conversions, and support when needed to ensuring accuracy and secure fund utilization.
- Provide administrative support for credit applications and renewals.
- Prepare periodic reports and reminder emails as required including but not limited to reminder reports/ pipeline report/ drawdown and repayment projection report/ insurance and PPSA/ monthly or weekly reports and etc..
- Coordinate loan documents and securities safekeeping and storage in both physical and digital formats.
- Support Regional Head, Business Managers and Loan Officers to organize, maintain, and digitize credit files using CGMS and Imaging when needed.
- Business Development
- Build and maintain relationships with existing and prospective non-lending or low credit risk clients (including but not limited to trade finance clients) to drive sustainable business growth and revenue.
- Cross-sell bank products and services to new and existing customers.
- Execute deposit and account transactions.
- Compliance
- Collaborate with Loan Officer and Business Managers to conduct CRRs and regularly review to ensure compliance with general, anti-money laundering (AML), and anti-terrorist financing (ATF) regulations.
- Collaborate with Compliance, Risk, and other departments to stay informed on compliance, risk, and AML/ATF policies.
- Assist RCM/Risk Champion and prepare the monthly Compliance Confirmation letter.
- Office Administration
- Address customer inquiries in-person, over the phone, or via email, ensuring prompt and professional resolution.
- Manage procurement of office and branch supplies and maintain adequate inventory.
- Assist expense reimbursements for staff, verifying receipts and obtaining necessary approvals in accordance with bank procedures.
- Track and reconcile department expenses, maintaining accurate records and submitting reports to the finance department.
- Prepare meeting minutes.
- Support the organization of department events.
- Other Duties
- Perform additional tasks as assigned by Regional Head to support business team operations.
- To comply with all policies, manual and procedures related to compliance, including but not limited to regulatory requirements of OSFI, FINTRAC, FCAC, CDIC, OPC, CRA.
Key Requirement:
Required Formal Education:
- Post-secondary degree or certification in related field of study.
Work Experience:
- At least 2-year banking and office administrative experience.
Skills:
- Excellent interpersonal skills and willing to meet people;
- High standard of communication skills;
- Pleasant manner in handling customers’ inquiries and complaints;
- Courteous and cooperative attitude towards colleagues and work assigned;
- Complete knowledge of banking products;
- Effective working knowledge in computer software;
- Ability to work under pressure to meet deadlines and handle difficult situations.
Special Requirements:
- Good verbal and written communications skills in English.
- Proficiency in Chinese Mandarin and/or Cantonese is considered an asset.
Recruitment Process, Privacy and Accessibility Notice
We thank all applicants for their interest in career opportunities with Industrial and Commercial Bank of China (Canada) (“ICBK”). Please note that only shortlisted candidates will be contacted.
ICBK is committed to fostering an inclusive and accessible recruitment process. If you require accommodation at any stage of the application or interview process, please inform us and we will work with you to address your needs. For more information on our accessibility commitment, please refer to Accessibility at ICBK on our corporate website.
To learn more about how ICBK collects, uses, and safeguards personal information provided during the recruitment process, please refer to the ICBK Privacy Statement for Recruitment and Employment available on our corporate website.
Job Types: Full-time, Permanent, Fixed term contract
Benefits:
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Vision care
Application question(s):
- Are you able to deliver services in both English and Chinese with work proficiency?
Education:
Experience:
- banking & loan administrative work: 2 years (preferred)
Work Location: In person
