Reports to: Account Director/Group Account Director
Works with: Cross-functional teams, client-facing
Direct Reports: N/A
About Armstrong
At Armstrong, our mission is to be courageous and convincing storytellers.
Bring your best, authentic self to a fast-paced and customer-centric marketing agency where curiosity, creativity and courage are celebrated.
Our roots run deep in B2B sectors including animal health, financial services and technology. We are experts with deep knowledge in compliance-heavy categories providing us the expertise to provide exceptional services and deliver sophisticated work to our clients.
Account Executive
The Account Executive is a detail-oriented, junior-level member of the Account Management team, supporting all stages of client project delivery. In this role, you will work closely with more senior members of the account team to coordinate day-to-day activity and act as the link between clients and internal teams. This role also requires bilingual communication skills (English/Spanish) to effectively support and build relationships with Spanish-speaking clients.
In this role, you will assist with project execution, help manage timelines, coordinate internal communications, and ensure work is delivered accurately and to set timelines.
As an Account Executive, you bring at least 2 years of experience working with clients and building strong, trusted relationships. You are highly organized, a strong communicator, and ask thoughtful questions. Bilingual fluency in English and Spanish is strongly preferred to support collaboration with Spanish-speaking clients and partners. Working collaboratively across the agency, you help deliver high-quality work while continuing to grow your strategic confidence and leadership capability.
This role is ideal for someone early in their career and eager to further develop their client management skills within a supportive team structure.
What You Will Do:
Project Management
- Develop deep understanding of client programs and project details
- Assist in developing creative briefs and project timelines
- Support day-to-day project management, including briefings, reviews, approvals, and schedules
- Collaborate and build relationships with creative, strategy, experiential, and digital experts to ensure alignment with overall plans and changes in order to deliver outstanding work
Communications
- Participate in client status meetings as a key resource
- Help track and communicate updates, revisions, and timelines to stakeholders
- Provide project updates and next steps in internal status meetings
- Prepare agendas and meeting recaps
- Communicate effectively in both English and Spanish to support Spanish-speaking clients and stakeholders
Client Relationship Management
- Provide exceptional service, same day response to inquiries and appropriate follow-up and follow-through on all commitments
- Ensure the flawless execution of projects by providing superior support and ongoing communications on all aspects of the project
- Build and maintain strong relationships with English- and Spanish-speaking clients through clear, professional bilingual communication
Quality Control
- Ensure all projects are delivered using approved processes and protocols
- Ensure changes to projects are completed on time and proofread for overall accuracy versus request
- Ensure appropriate sign offs are secured internally and with the client
Administration
- Support administrative functions including timely and accurate invoicing to clients and financial tracking
- Complete all aspects of the reporting process including opening dockets, processing charges to correct dockets, sign off on supplier invoices, organizing and filing paperwork
- Participate in program analysis to review project elements, measures of success, key learning and recommendations
Drive action and results — get “stuff done” and use your curiosity to envision what could be next!
What You Will Bring:
- At least 2 years’ experience at a marketing services agency or studio environment
- Bachelor’s degree in Marketing, Communications, Business or related field
- Advanced skills in Excel, Word and PowerPoint
- Fluency in verbal and written English and Spanish required
- A client-first mindset with exceptional communication, problem-solving, and leadership skills.
- The ability to multi-task and thrive under pressure, managing multiple priorities with precision and pride.
- Strategic and Analytical thinking – you are able to see the big picture and are confident to put your voice into the room, bringing bold ideas forward.
- Enthusiasm, energy, and a proactive attitude that motivates both clients and team members.
Armstrong is an equal opportunity employer committed to diversity, inclusion, and accessibility in the workplace. We encourage applications from all qualified individuals, including those who identify as women, visible minorities, Indigenous peoples, persons with disabilities, and members of the 2SLGBTQIA+ community.
We are dedicated to a fair and equitable hiring process. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require accommodation, please contact [email protected]
Job Type: Full-time
Pay: $54,075.00-$59,225.00 per year
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Vision care
- Work from home
Application question(s):
- Are you legally authorized to work in Canada?
- What are your salary expectations?
Experience:
- Marketing: 5 years (preferred)
Work Location: Hybrid remote in North York, ON M2P 2A9
