This position requires a Masters’ degree in a related field (e.g., social work, public health, counselling psychology, conflict management, etc.) and a minimum of 5 years practical work-related experience managing and responding to sensitive crisis situations within university-aged populations, with advanced knowledge and skill in trauma-informed practices. This position must also have significant experience with the development and implementation of residence life and education policies, procedures, and practices (including the oversight and implementation of conduct systems); the design and implementation of emergency conduct / crisis protocol training; and policy and procedure development.
This position requires experience:
- Managing responses to crises.
- Supporting and referring complainants, respondents, and witnesses of sexualized/physical violence to a wide range of support services.
- Working within and supporting others in navigating complex processes.
- Handling highly sensitive issues in a complex environment, with a commitment to maintaining confidentiality and neutrality.
- Using advanced de-escalation techniques, mediation, and conflict resolution skills.
This position requires knowledge of:
- Current trauma-informed practices and the differential impacts of trauma caused by sexualized/physical violence on students.
- Student development theory, contemporary student health and wellness issues, including the particular needs of students with disabilities, 2SLGBTQIA+, graduate, Indigenous and international students.
- Human rights and privacy legislation.
- Local community-based resources and ability to foster and maintain effective working relationships with community based partners.
- Unique issues facing university students and knowledge of the intersecting nature of student health and wellness.
This position also requires:
- Strong interpersonal and communication skills.
- An ability to explain and implement complex decisions.
- An ability to work in an unpredictable setting with complex, sensitive, and high-profile topics.
- Ability to provide triage assessment, risk assessment and crisis intervention.
- Strong critical-thinking skills and creative problem-solving.
- Ability to assess and support students sensitively, effectively, respectfully, and discreetly. •
- Understanding of treatment programs, mental health terminology, including diagnostic categories.
- Willingness to work with underserved and underrepresented student populations.
- Administrative and computer application skills required to effectively implement and maintain a case management tracking system.
The following are considered to be assets:
- Experience working as part of a case management team.
- Experience working in a complex work environment (e.g., post-secondary setting, government, sexual assault centre, etc.).
- Experience working with a wide range of diverse constituents; and
- Training in post-secondary threat, violence, and risk assessment.
An equivalent combination of education and experience may be considered.
