Purpose of position
Primary point of contact for Flight Operations crew members, providing administrative, logistical, and operational support to ensure efficient crew room operations and a safe, well-coordinated working environment. Coordinates crew requests and follow up activities, contributing to on time performance and overall operational effectiveness.
Key responsibilities
- Assist with the distribution and maintenance of operationally required manuals and documentation (Bulletins, Notices, Alerts, Transmittal revisions (TR's), Safety Technical Bulletins (STB's), training documents, etc.);
- Assist with booking RAIC appointments and preparing documentation for local airport authorities;
- Prepare filing for crew mail slots and personnel files. (Bid packages, pay advances, letters, certificates, PPC records, FAM flights, medicals, etc.);
- Maintain inventory and distribution of crew uniforms, luggage parts, headsets;
- Control and post documents to the necessary information boards;
- Provide general administrative support and maintenance within the Crew rooms (cleanliness, printer and fax machine toners, paper, supplies, etc.);
- Create, and maintain crew mail files;
- Update, forward, and reconcile reports. (Grooming, crew snacks, etc.);
- Update crew parking logs;
- Order pilot business cards;
- Update the Inflight Manager direct report lists;
- Assist with the arrangement of hotel, travel, and boardroom bookings as requested;
- Distribute pick-up and courier mail;
- Answer crew inquires by phone, person, or email, and forward calls as necessary;
- Assist in the coordination of crew room employee engagement planning/activities;
- Perform general administrative duties as assigned;
- Perform duties in accordance with established policies and procedures while giving primary consideration to personal safety, and the safety of co-workers and customers;
Perform other related duties as assigned.
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Required qualifications
- Minimum Grade 12 education;
- Excellent problem solving and organizational skills;
- Demonstrated ability to work well under pressure, meet deadlines and work with minimum supervision;
- Meticulous work standards and exemplary interpersonal skills;
- Excellent communication skills, both written and oral;
- Strong knowledge of Microsoft Word, Excel and Outlook.
Preferred qualifications
- Post-secondary diploma or college degree;
- Previous work experience in the airline industry;
- Previous work experience in an office environment;
- Bilingualism (English and French).
Benefits of joining our award-winning team
- Enjoy exclusive employee travel programs across the Air Canada network, giving you and your family access to incredible destinations.
- Secure your long-term financial well-being with our competitive, employer-supported retirement savings programs (defined contribution pension plan or voluntary group RRSP) for permanent employees.
- Benefit from a comprehensive health and wellness package, including health, dental, life, and accident insurance to keep you and your loved ones protected.
About Jazz Aviation LP
Jazz Aviation LP (Jazz) is Canada’s largest regional airline and Air Canada’s primary Air Canada Express operator, connecting people and communities to approximately 70 destinations across North America.
With over 4,200 dedicated professionals, Jazz fosters a workplace united by purpose and supported by programs and policies that promote safety, diversity, and wellness. Jazz is proud to be recognized for its strong commitment to people and culture. Visit our Company Awards and Recognition page to learn more about the honours we've earned.
Join our award-winning team and be part of shaping the future of regional aviation!
Our commitment to diversity, equity, inclusion, and accessibility
We strive to make our workplace accessible and inclusive. To support your success, we can provide accommodations for people with disabilities, such as adjustments or assistive measures to remove barriers during the recruitment process. If you require any accessibility support, please contact us at [email protected].
Jazz values diversity and we empower our employees to foster an internal culture of inclusion. Jazz is committed to providing equitable opportunities for employment and career advancement and we will continuously work to create inclusive and accessible work environments to maximize individual potential as well as psychological health and safety. Meeting the needs of passengers is critical to our success and we recognize the importance of a workforce that is reflective of the communities we serve.
