Spark Power, a trusted partner in energy in North America, is looking for a Service Manager to join our Winnipeg team. The Service Manager is responsible for quoting and managing T&M/Quoted electrical service requests, scheduling resources, ensuring that budgets and timelines are met, and managing assigned Field Electricians. They will act as the primary point of contact for customer inquiries while maintaining a high level of customer service.
What you will do as a Service Manager:
- Managing electrical service requests and ensuring service requests fall within budget, timeline, and quality requirements.
- Continuously seek opportunities to present Spark Power as the customer's solution provider.
- Must be meticulous about the safety, environmental and quality requirements of each project.
- Use budgets to monitor and evaluate performance and to ensure compliance with company objectives.
- Manage service call schedules to meet client commitments. Manage work orders and approve invoices.
- Manage deliverables from estimating through closeout stages.
- Ability to read and comprehend control circuits, control panels and drawings.
- Work with the engineering and procurement organizations to make sure materials are available and in place before required by the construction group.
- Provide weekly, biweekly or monthly status reports to clients and executive management team.
- Accurately estimating time and materials required for jobs and providing timely quotes to customers.
- Manage customer expectations while maintaining a high level of customer service.
- Oversee and/or perform various electrical field work, installations, and troubleshooting.
Here are some of the perks Spark Power employees enjoy:
- Diverse and exciting industrial, commercial and institutional customer base
- Continuous training and skills improvement
- Career advancement opportunities (ex – Branch Manager or Regional Manager)
- Competitive wages plus incentive plan
- Laptop and phone provided
- Travel opportunities
- Excellent benefit package
- RRSP
- Company vehicle provided / travel provided
- Employee referral program
- Corporate discounts, Spark Store
- Supportive and fun company culture with contests, employee recognition programs, training and development programs - SparkU
- ….and much more
Do you have the Spark? Here's what we're looking for:
- Journeyman Electrician license
- Minimum 5 years relevant electrical experience (industrial, commercial and/or institutional setting).
- Minimum 2 years of experience with job quotes and electrical service project management.
- Class 5 driver's license.
- Great attitude with a desire to exceed customer expectations.
- Must have excellent conflict resolution, problem solving and analytical skills.
- Able to work in a fast-paced environment with strict deadlines.
- Must have a strong background in customer engagement and sales.
- Must be highly motivated with strong work ethic and excellent written/verbal communication.
Who is Spark Power?
Spark Power is the leading independent provider of end-to-end electrical services and operations and maintenance services to the industrial, commercial, utility, and renewable asset markets in North America. We work to earn the right to be our customers' Trusted Partner in Power™. Our highly skilled and dedicated people, located in the communities we serve, combined with our knowledge of the power industry, technology expertise, and commitment to safety, ensures we deliver the right solutions that keep our customers' operations up and running today and better equipped for tomorrow.
Spark Power welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
