UrbanPulse Medical Clinic is a busy, physician-owned family practice committed to providing exceptional patient care through professionalism, teamwork, and operational excellence. We are seeking an experienced and highly motivated Clinic Manager to oversee the daily operations of our growing clinic.
The successful candidate will be an experienced healthcare leader who can:
● Manage people effectively
● Optimize clinic operations
● Maintain regulatory compliance
● Foster an exceptional patient experience
Position Summary
Reporting directly to the physician owners, the Clinic Manager is responsible for:
● Overall administrative and operational management of the clinic
● Staff leadership and supervision
● Workflow optimization
● Human resources management
● Privacy compliance
● Physician support
● Patient satisfaction
This is a leadership position requiring:
● Sound judgment
● Professionalism and discretion
● Ability to manage multiple priorities in a fast-paced healthcare environment
Primary Responsibilities
Leadership & Human Resources
● Recruit, interview, hire, onboard, and train clinic staff
● Supervise, coach, mentor, and evaluate employees
● Conduct annual and probationary performance reviews
● Address attendance, professionalism, and performance concerns promptly
● Implement performance improvement plans when required
● Maintain staff schedules and ensure appropriate clinic coverage
● Foster a respectful, accountable, and collaborative workplace culture
Clinic Operations
● Oversee daily clinic operations
● Ensure efficient patient flow and appointment scheduling
● Monitor:
● Referrals
● Incoming results
● Recalls
● Correspondence
● Administrative workflows
● Develop and maintain clinic policies and standard operating procedures
● Identify operational inefficiencies and implement improvements
EMR & Information Management
● Manage administrative workflows within Accuro EMR
● Coordinate with IT providers regarding technical issues
● Ensure patient records remain accurate and confidential
● Promote efficient EMR utilization among staff
Compliance
● Ensure compliance with:
● Manitoba PHIA
● CPSM standards
● Occupational Health & Safety requirements
● Infection Prevention & Control standards
● Clinic policies and procedures
Financial & Administrative Oversight
● Assist with physician scheduling
● Monitor inventory and medical office supplies
● Coordinate vendor relationships and equipment servicing
● Support payroll administration and operational reporting
● Assist with budgeting and continuous quality improvement initiatives
Patient Experience
● Address patient concerns professionally and respectfully
● Promote outstanding customer service
● Ensure the clinic maintains a welcoming and patient-centred environment
Qualifications
Required
● Minimum 3 years of medical clinic management experience
● Experience supervising healthcare administrative teams
● Strong organizational and leadership skills
● Excellent written and verbal communication
● Strong conflict-resolution abilities
● Ability to work independently
● Excellent computer skills
● Microsoft Office proficiency
● High level of integrity and professionalism
Preferred
● Healthcare Administration diploma or degree
● Accuro EMR experience
● Manitoba physician billing knowledge
● Experience supporting multiple physicians
● Payroll administration experience
● Human Resources experience
● Quality Improvement experience
Personal Attributes
We are looking for someone who is:
● Honest and trustworthy
● Highly organized
● Calm under pressure
● Solutions-focused
● Accountable
● Detail-oriented
● Professional
● Respectful
● Self-motivated
● Confident yet approachable
● An excellent communicator
● Passionate about delivering outstanding patient care
Compensation & Benefits
● Competitive salary based on experience
● Paid vacation
● Continuing education support
● Professional development opportunities
● Collaborative physician leadership
● Long-term career growth
Hiring Process
Shortlisted candidates may participate in:
● Initial screening interview
● Behavioural interview
● Practical clinic management scenario
● Reference checks
● Background screening
Successful candidates will complete a 90-day probationary period, during which performance, leadership, professionalism, and suitability for the role will be formally evaluated.
Conditions of Employment
The successful candidate must provide:
● Minimum three professional references
● At least two references from physicians, healthcare leaders, or previous healthcare employers
● Satisfactory Criminal Record Check
● Satisfactory Vulnerable Sector Check (if applicable)
● Proof of eligibility to work in Canada
● Proof of education and relevant certifications upon request
Application Instructions
Please submit:
● Resume
● Cover Letter
In your cover letter, please answer:
1. Why are you interested in joining UrbanPulse Medical Clinic?
2. Describe your leadership style.
3. What is the biggest operational improvement you have implemented?
4. Tell us about the most difficult employee performance issue you have managed.
5. What qualities make an exceptional Clinic Manager?
6. Describe a time you successfully resolved conflict between staff members.
7. Describe a situation where you improved patient satisfaction.
Preference will be given to candidates with:
● Highly Proficient or Expert assessment scores
● Demonstrated medical clinic leadership experience
● Strong healthcare references
Pay: From $25.00 per hour
Work Location: In person
