Job Overview
We are seeking a friendly and detail-oriented Part-Time Auditor/Front Desk Agent to join our team. This role is essential in providing exceptional guest services, managing front desk operations, and ensuring smooth daily functions of our establishment. The ideal candidate will possess strong communication skills, a professional demeanor, and the ability to handle multiple tasks efficiently in a hospitality environment. Bilingual or multilingual abilities are highly valued to better serve our diverse clientele.
Duties
- Greet guests warmly and provide excellent customer service at the front desk
- Manage multi-line phone systems to handle inquiries, reservations, and guest requests
- Check guests in and out efficiently, ensuring accuracy in billing and documentation
- Assist with guest services, including providing information about amenities and local attractions
- Maintain a clean and organized front desk area
- Handle guest complaints or concerns professionally and promptly
- Perform audit (12am-8am) procedures as required to ensure compliance with company policies and standards
- Support administrative tasks such as data entry, record keeping, and reporting as needed
Experience
- Previous experience in hotel front desk operations, hospitality or bookkeeping is preferred but not required
- Strong phone etiquette and customer service skills are essential
- Experience with multi-line phone systems is advantageous
- Multilingual or bilingual abilities are highly desirable to assist a diverse guest population
- Familiarity with guest services and hospitality industry standards will be beneficial
- Prior experience in an administrative or clerical role within a hotel setting is a plus
This position offers an excellent opportunity for individuals passionate about hospitality and customer service to grow their skills in a dynamic environment. We value professionalism, attentiveness, and a positive attitude in all our team members.
Pay: $15.80-$17.00 per hour
Work Location: In person
