Qualifications
- Customer service: 1 year (Required)
- service advisor: 1 year (Preferred)
The service advisor is the dealership's first-line customer-relations and service representative and therefore must have strong customer service skills, good technical knowledge. Overall, the tasks include identify, follow up and assist overall in the smooth daily running of the service department.
Some main responsibilities:
- Greet each customer in a prompt, courteous manner
- Communicate with service customers to determine the nature of the mechanical problems, and time required.
- Schedule appointments using dealership booking system
- Handle minor customer concerns
- Follow up progress of each repair order during the day, contact customers by telephone regarding changes in the estimate or time promised
- Handle telephone inquiries regarding work in process and appointments and return phone messages promptly
- Review work performed with customers
- Interpret warranty information and policies to customers
- Stay up to date on technical and performance information on all vehicles serviced by the dealership
- Assist the service manager as necessary
- Adheres to all company policies, procedures and safety standards
Requirements:
- Excellent listening and communication skills
- Excellent customer service skills
- Great follow through skills
- Computer proficient
- Strong work ethic and team player
- Professional, dependable, reliable and a commitment to provide excellent customer service
- A valid driver’s license
We thank all applicants for their interest however only qualified candidates will be contacted. If you are contacted about an employment opportunity, please advise us if you require accommodation during our recruitment and selection process.
Job Types: Full-time, Permanent
Pay: $22.00-$25.00 per hour
Benefits:
- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Store discount
- Vision care
Ability to commute/relocate:
- Courtenay, BC: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer service: 1 year (required)
Work Location: In person
