Position Overview
The Kenrick Hotel is seeking a polished, service-driven Concierge Assistant to provide a seamless luxury experience for every guest. This hybrid role combines the warm, welcoming presence of a Bellman with the personalized, high-touch service of a Concierge. The ideal candidate anticipates guest needs, assists with arrivals and departures, and supports the Front Desk in delivering refined, exceptional service from check-in to check-out.
The Concierge Assistant is a key part of the guest experience, ensuring that every interaction is smooth, elegant, and memorable.
Key Responsibilities
- Welcome guests with a warm, professional demeanour and assist with luggage handling
- Escort guests to their rooms and provide orientation of hotel amenities
- Support Front Desk operations during arrivals, departures, and peak periods
- Assist with luggage handling and oversee arrival and departure services as needed
- Offer concierge services including transportation coordination, dining reservations, and local experience recommendations
- Assist with guest requests and bespoke arrangements to enhance each stay
- Maintain a polished, organized, and inviting lobby and entrance area
- Anticipate guest preferences and proactively address needs
- Communicate effectively with Front Desk, Housekeeping, and Management
- Uphold The Kenrick Hotel’s standards of luxury, discretion, and professionalism
- Resolve guest concerns with courtesy and efficiency
Qualifications & Skills
- Previous experience in luxury hospitality, concierge services, or bellman/doorperson roles preferred
- Exceptional interpersonal and communication skills
- Professional appearance with impeccable grooming standards
- Ability to multitask in a fast-paced environment while maintaining composure
- Physically able to assist with luggage and remain on feet for extended periods
- High level of discretion, attention to detail, and guest-focused mindset
- Flexibility to work varied shifts, including weekends and holidays
- Knowledge of the local area and luxury offerings is highly desirable
- Additional language skills are a plus
What We Offer
- Competitive compensation
- Opportunities for advancement within a luxury hospitality environment
- Comprehensive training in luxury service standards
- Collaborative and refined workplace culture
Additional Details
- Job Type: Full-time
- Pay Range: $19.00 per hour
- Expected Hours: Approximately 35 hours per week
- Visa Requirement: Must be legally authorized to work in Canada. Sponsorship is not available.
Job Types: Full-time, Permanent
Pay: From $19.00 per hour
Expected hours: 35 per week
Benefits:
- Dental care
- Extended health care
- Paid time off
- Vision care
Work Location: In person
