Company Description
Complete IT services for Edmonton businesses.
We offer Cloud Solutions, Managed IT Services, Backup & Disaster Recovery, Network Assessment, IT Consulting Services, VoIP, PBX Phone Services,
Job Description
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Provide onsite and remote administration and support for client networks
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Work with vendors to resolve client technical issues
- Analyze diagnose and resolve problems with Windows servers, desktops, routers, switches, firewalls and other network equipment
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Provide escalation support
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Implement a variety of IT projects for clients, including deploying or migrating desktops, servers, etc
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Train and mentor Tier 1 and Tier 2 technicians
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Develop and maintain technical documentation
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On call rotation
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Maintain up to date time-sheets / expense reports
Qualifications
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5 + years’ experience working in a Managed IT Services environment
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5 + years of hands on experience deploying, troubleshooting and maintaining Microsoft Windows Server operating systems
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5 +years of hands on experience troubleshooting and maintaining Microsoft Exchange
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5 + years of hands on experience deploying, troubleshooting and maintaining Microsoft Windows desktop operating systems
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1 – 2 years’ experience with VoIP (certification desired)
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Diploma in computer Networking
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MCSA: Windows Server 2012 or MCSA: Windows Server 2008
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Experience with Office 365 migrations
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Strong Knowledge of IP Networking
- Must possess a reliable vehicle and valid Driver’s License
Additional Information
Desirable
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MCSE
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A+
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CCNA or better
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VCP
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Linux/FreeBSD experience
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MCSA: Windows Server 2012 or MCSA: Windows Server 2008
